Receptionist

Job Title: Receptionist

Reports to: Director of Support Services

Schedule: 9:30 a.m. - 5 p.m.

Hours worked per week: 37.5 hours

FLSA Status: Non-exempt (Hourly)

Location: Onsite (918 Jasper Street, Kalamazoo, MI 49001)

Purpose of Position:

Provide exceptional customer service to internal and external customers of Milestone Senior Services while maintaining customer confidentiality. Assess customer needs to match those needs with the programs and services offered by the agency and complete intake activity. Also, may provide service referrals to other community organizations when appropriate.

Essential Functions:

• Serves as an initial communication link between Milestone Senior Services and the public by receiving phone calls, meeting with walk-in customers, and answering email and web-site requests for information.
• Provides exceptional customer service by delivering timely, accurate, helpful information.
• Assess customer needs and match to programs and services offered by the agency or other community resources. Complete an accurate intake addressing area of assistance.
• Accurately and efficiently completes dynamic intake documentation and forwards referrals to internal departments for timely client service starts.
• Performs data entry consistently and accurately, obtaining detailed information from customers/prospects for documentation and further assistance.
• Works in a collaborative manner with other program staff to ensure services are delivered to customer.
• Other duties as assigned by the Director of Support Services.
  
  
  

Education/Experience:

• High School diploma or equivalent.
• Prefer individuals with experience working with Behavioral Health.
• Customer service experience with basic knowledge of services and programs available in the aging network.
• Requires ability to adapt to new technology, systems, and program requirements according to business need.
• Ability to speak a language in addition to English is desired, but not required.
  
  
  

Compensation & Benefits:

• Non-exempt position starting at $15.71 -17.95, adjusted for experience.
• Benefits packages include:
• Medical, dental, vision
• HSA or FSA available
• 403b retirement plan with matching
• Short term disability
• Long term disability
• Life insurance
• Employee assistance programs (EAP)
• Robust Paid Time Off (PTO) accrual
  

Who is Milestone Senior Services?

Our mission is to provide options that empower people to thrive in their community.

Core Values: Collaboration, Dedication, Resourcefulness, Inclusivity, and Integrity.

Milestone Senior Services (formerly Senior Services, Inc.) has been delivering to the Kalamazoo and surrounding communities for over 50 years. We encompass over 20 services that support the independence and well-being of older adults, adults with disabilities and caregivers throughout Southwest Michigan. We are dedicated to working in a collaborative manner with individuals in need, family members, and all others that support those we serve to live a healthy, meaningful, and productive life.

Why join Milestone Senior Services?

As a team member you will have the opportunity to work with mission driven co-workers within an environment that values their team members and creates great work/life balance. Milestone Senior Services embraces the belief that cultural, social, and all other differences should be respected and celebrated. Benefit eligible team members enjoy a well-rounded benefits package that includes 20 days of PTO in the first year of employment, 9 paid holidays 1 floating holiday, 403b plan matching, and other employee-based assistance programs!

Diversity, Equity, Inclusion, and Accessibility at Milestone Senior Services

At Milestone Senior Services we believe that embracing Diversity, Equity, Inclusion & Accessibility (DEIA) as an organizational value makes space for all identities to be welcome and flourish in our organization. As a part of Milestone’s commitment to evidence-based and community-informed DEIA practices, our organization invested in undergoing a DEIA consultation process in 2021 which now being used in guiding us through implementing and improving equitable practices within our operations and the programs we provide. Milestone Senior Services has developed inclusive hiring practices, offers, and encourages regular DEIA-focused trainings for all staff, and has formed a DEIA Committee made up of staff of all levels including senior leadership to ensure that our commitment to DEIA remains an ongoing and ever-evolving process.

A workplace of DEIA-informed and committed staff ensure equity in the delivery of our programs. When speaking with the people we serve about their needs, our DEIA trainings and policies ensure that staff members have the tools to hear, acknowledge, and respond to the unique situation of each person through an equity-focused lens.

Additional Information

Milestone Senior Services is a drug-free, tobacco-free workplace and participates in E-Verify. All applicants will undergo a reference check, pre-employment drug testing, and a State of Michigan background check. Milestone Senior Services is an equal opportunity employer and welcomes a diverse field of qualified candidates.

Salary : $16 - $18