Accounts Receivable/Billing Representative

Position       : Accounts Receivable/Billing Representative

Location : Stuart, FL

Duration : 12 Months Contract

Start Time : 8:30 AM

End Time : 5:00 PM

Total Hours/week :40.00

Description:

Position Purpose:

• To process medical billing claims, collect patient or provider payments, resolve questions and problems with a customer’s accounts, process patient refunds, appeals to include re-determinations and re-submissions of billing to patient payers for payment on medical supply orders

Primary Duties and Responsibilities:

• Receive payment denials and to investigate the reason and rectify the situation with the payer or patient
• Receive inbound and place outbound calls from and to customers, Medicare, Medicaid and Commercial insurance providers regarding patient accounts
• Provide written correspondence to audit requests to include investigation and obtaining of appropriate documentation to be attached to response
• Document status of billing and payment process in patient account for future follow-up
• Keep current on payer requirements via research and coaching to ensure guidelines and procedures are being met for each payer
• Answer and follow up on calls from patients with billing questions
• Complete all end of month reports as requested, directed or assigned
• Complete all internal system service ticket requests as assigned
• Work miscellaneous projects and tasks on an as needed basis

Ancillary Duties and Responsibilities:

• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Maintains a production level between 20-40 accounts per day ensuring quality of work is above average. Production rates are at the discretion of management and are subject to change with our without prior notification.
• Maintains a better than average attendance score
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities:

• No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements Or Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:

• High School Diploma or general education degree (GED); two to four years prior medical supply billing experience and/or 1-3 years prior experience as an AR Billing Representative I exceeding performance levels and expectations for that role.

Skills:

Language:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• Ability to write internal and external business correspondence.
• Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:

• Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:

• ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:

• No certifications required

Work Requirements:

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand.
• The employee must occasionally lift and/or move up to 10 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate.
• The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Disclaimer:

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.
• The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.