Sales Associate II - Beaverton, OR

Description

POSITION SUMMARY:

Exceed our customer’s expectations by providing extraordinary service in the areas of product knowledge, project support, efficient, timely, and over-the-top friendly service. Our primary objective is to never tell the customer no but instead, to find a creative way to exceed their expectation.

ESSENTIAL FUNCTIONS:

• Seeks out and engages customers. Enjoys providing service to others.
• Answer phones within three rings and greet customers immediately upon entering the store.
• Follows the B.E.S.T program with every retail customer every time.
• Provides carry-out for every customer.
• Accurately follows the mix/tint procedure.
• Understand and practice all aspects of the mix procedure without fail.
• Follows the will call program. Ensures all completion date commitments are met with the order properly logged in will call.
• Ability to perform color tint and match requests.
• Ability to sell blinds and wallpaper. Knows how to complete the purchase order and the transaction.
• Follows policy and procedure concerning inventory control making sure that inventory movement is properly recorded.
• Supports and maintains high store standards.
• Thorough understanding of POS system and full scope of transactions.
• Manages and balances their assigned cash drawer.
• Repairs, cleans, troubleshoots, and rents equipment to customers and is fully aware of the rental paperwork process.
• Provides customer service at a level that ensures every customer leaves happy while looking for ways to go above and beyond.
• Shows and educates the customer on the advantages of purchasing the highest quality products that meet their project need.
• Immediate and positive response to all customer requests including deliveries, color matches, and special needs.
• Accurate posting of sales to customer accounts, following procedures, instructions and approval codes for exceptions.
• Properly processes all point of sale transactions paying particular attention to special instructions on screen.
• Is able to meet level II/III minimum expectations of the Training Matrix within 90 days of position.
• Ability to take draw down and regular orders by phone 1^st 90 days.
• Works safely, alerts managers of concern, reports incidents immediately to store management.

   

  SECONDARY FUNCTIONS:

  May be the key holder, opening and closing the store as directed. May provide technical and procedural guidance to the Sales Associate I.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Up to 2 years prior experience in retail or related field with stable work history.
• Ability to write and communicate technical verbiage to customers at an advanced level.
• Ability to read at an advanced and technical level to understand and educate customers on technical information from Data books, MSDS’s, inventory and receiving.
• Knowledge of the Product Data Book, with growing understanding of MSDS book.
• Complete and thorough knowledge of the mix procedure.
• Knowledge of paint basics covering primers, stains, and interior and exterior paints.
• Solid working knowledge of receiving, inventory replenishment, cycle counts and inventory reconciliation.
• A growing knowledge of products, becoming more equipped to take on technical questions and solve problems.
• Basic math skills.
• Successful completion of the Rohm and Haas technical exam within the first 90 days of employment.
• Ability to follow directions accurately and in a timely fashion.
• Enjoys working with the public and solving problems while representing Miller Paint Company with a positive and enthusiastic outlook.
• Competently and safely use tint machines, shakers, forklift/pallet jacks and hand trucks.
• Understands the full function of the POS system.
• Effectively multi tasks and is able to keep pace with customer and business flow.
• Ability to read and comprehend English in order to read packaging, safety procedures and formulas.
• Ability to work flexible hours Sunday through Saturday including overtime as needed.
• Valid driver’s license for state of residency or ability to travel within Oregon and Washington in a timely manner. If driving a personal vehicle or Miller Paint Company vehicle, must provide proof of personal auto liability insurance.
• Overtime may be required during season.
• Knowledge of calculator, POS, telephone, fax and copy machine.
• Understands and applies MPC procedure, policies and maintenance of store standards
• Valid driver’s license for state of residency or ability to travel within Oregon and Washington in a timely manner. If driving a personal vehicle or Miller Paint Company vehicle, must provide proof of personal auto liability insurance.
• Overtime may be required during season.

Salary : $15 - $16