What are the responsibilities and job description for the MARA Administrative Associate position at Milliman, Inc?
About MARA
MARA (Milliman Advanced Risk Adjusters) is a platform-independent software product that fuels population health analytics and helps customers implement financial decisions, payment arrangements, and care support programs with confidence. MARA is at the heart of today's leading population healthcare analytics platforms. It provides patient risk insight using administrative claims data, data from electronic medical records, and other data sources. Available since 2009, today MARA supports more than 300 healthcare organizations. Government healthcare programs, not-for-profits, mutuals, and for-profit health plans and healthcare providers rely on MARA models to evaluate risk for financial and medical management applications.
Role Description
The Administrative Associate will work closely with external clients, Milliman consultants and the entire MARA product development, QA and Client Services teams. The primary role of the Administrative Associate is to provide the Client Services team with assistance in supporting client deliverables and internal transactions.
Responsibilities
Work with internal team members and clients on administrative functions to support clients (onboarding, implementation tracking, training session coordination, training document preparation.)
Serve as a liaison to other office administrators regarding payment transfers and other tasks
Maintain lists used for mailings and other client outreach regarding new product features.
Maintains links to corporate policy document site and keeps reference documents updated to reflect changes in corporate policy and notifies group of changes to policy.
Provide support on various financial tasks (invoicing, client code maintenance)
Edit and review various PowerPoint and Word documents for completeness, uniformity, and adherence to company guidelines.
Create and maintain online files according to company guidelines
Maintain client access to various client management sites.
Special projects pertaining to data gathering, data entry, and/or data management as directed by manager.
Qualifications for Administrative Associate
Required
Bachelor's degree
3 years previous experience in providing administrative functions such as invoicing, client follow-up, project tracking
Researching and resolving issues and expeditiously and accurately, escalating issues where appropriate.
Evidence of excellent interpersonal skills, including professional vocabulary, tact, discretion, good judgment
Ability to interact with all levels of business professionals and build relationships
Demonstrated ability to independently manage projects and to provide project support and follow up when needed.
Advanced ability in Microsoft products specifically in using Word, PowerPoint, Excel.
Ability to juggle multiple competing priorities and changing deadlines.
Preferred
Knowledge of PowerBI and other data visualization tools, pivot tables, databases
Familiarity and comfort working in an environment with strict compliance standards and deadlines.
Milliman Benefits
At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:
- Medical, dental and vision coverage
- Profit Sharing
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Milliman paid life insurance, AD&D, Short Term and Long Term Disability
- Flexible and Health Savings Accounts
- Pre-tax commuter and transportation benefits
- Employee Assistance Program
- Adoption assistance
- Paid Parental Leave
Education
Experience
Milliman is an equal opportunity employer
Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
