Inside Sales/Rental Coordinator/Dispatch

Position Title: Inside Sales/Rental Coordinator/Dispatch Reports to: Branch Manager

POSITION SUMMARY

The Inside Sales Coordinator provides exceptional customer service in order to achieve rental, sales, and service revenue goals.

DUTIES/RESPONSIBILITIES

• Manage new and existing customer accounts by managing customer expectations; resolves customer issues and concerns.
• Develops new accounts by marketing company product lines and offering value-added services.
• Receives and processes customer orders and serves as the customer’s primary point of contact.
• Works closely with the Outside Sale Team to assist as needed.
• Develops a referral network to assist in increasing the client base.
• Assist in orienting customer on equipment and vehicles, if needed.
• Completes Rental Agreements and contract timely and accurately.
• Communicates with the service department regarding upcoming rental needs to ensure equipment is rent ready.
• Dispatches and manages the day to day trucking needs.

REQUIRED SKILLS/ABILITIES

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer services skills.
• Strong analytical and problem-solving skills.
• Ability to function in high-paced and at times stressful environment.
• Strong entrepreneurial drive and work ethic.
• Competitive nature. Driven to succeed. Hate to lose.
• Passion for/Knowledge of equipment (Scissor Lifts, Skid Steers, Mini Ex, Loaders, Multi Terrain Loaders) a plus.
• Experience with general contractor’s, excavators, and landscapers a plus.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• College degree or equivalent work experience preferred.
• Customer service and/or sales experience preferred.
• Valid driver's license.

PHYSICAL REQUIREMENTS

• Occasional lifting may be required up to 50 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location