Ticket Office Representative

Description

The Ticket Office Representative is responsible for providing knowledgeable answers to patron’s inquiries on Rep productions and programs, selling tickets for various events, providing support to Milwaukee Rep’s Call Center and responding to patron comments. This position is part-time. Available for immediate hiring with openings in all shifts, so interested applicants should apply promptly following the directions below. Position requires a minimum of 2 shifts totaling at least 10 hours with a maximum of 28 hours a week. Availability for weekend shifts and some evening hours a must. 

Other major duties and responsibilities include:

• Assist patrons in-person, by phone or staffing lobby sales tables.
• Respond to emails sent to general Milwaukee Rep informational email addresses.
• Provide excellent customer service at all times answering questions promptly,  accurately, respectfully and thoroughly.
• Learn about all Rep offerings to ensure knowledgeable answers to patron inquiries.
• Support the Theater's fundraising efforts with donation requests during sales transactions, including explaining Theater's donor benefits, specials and offers.
• Develop strong proficiency with ticketing system (Tessitura) to assist patrons quickly and efficiently.
• Proactively sell tickets, up-sell Subscriptions; cross-sell tickets as well as restaurant dinner packages.
• Provide troubleshooting for customer issues and ticketing related questions.
• Support outbound sales and sales research efforts.
• Provide support for productions and events to monitor ticket inventory, accuracy of print and web information and other customer information as needed.
• Follow all policies and procedures outlined by the Director of Sales and the Chief Marketing Officer.
• Participate in organization-wide and departmental initiatives focused on becoming a more equitable and inclusive organization.
• Contribute to a positive, supportive team environment where all staff members can be successful.
• Accurately count and balance received checks, cash and credit cards at the close of shift.
• Provide assistance as needed on various administrative projects and other duties as assigned.

Requirements

 Preference will be given to candidates who have the following qualifications:

1. One year of successful customer service experience; sales experience preferred and ticketing a plus. Tessitura experience desired.
2. General office skills (business phone etiquette, use of computers/tablet devices).
3. Ability to work in a fast paced and multi-tasking environment while maintaining a high level of attention to detail.
4. Ability to remain patient, understanding and think critically, while interacting with patrons.
5. Positive, articulate, outgoing and friendly personality; a sense of humor a plus!
6. Flexibility in working weeknight and weekends hours is necessary.
7. Ability to stand for long periods of time, up to the duration of a shift and communicate effectively over the telephone for the duration of a shift. 
8. Professional regional theater experience or knowledge is preferred but not mandatory and some flexibility in weekly hours is necessary.
9. High school diploma (or GED).

Additional Requirements:

• Ability to pass a background check in compliance with Federal and/or State laws

Milwaukee Rep Values Employees Who: 

• Communicate well with a diverse group of colleagues 
• Demonstrate an aptitude and eagerness to learn new skills and processes when necessary
• Solve problems and engage in creative thinking about challenges individually and in a group environment 
• Are able to accept and incorporate feedback
• Have excellent interpersonal, teamwork, and diplomacy skills and ability to be self-directed and take initiative
• Demonstrates an understanding of historical and institutional racism in the American theatre and/or a willingness to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community