Team Lead Help Desk Technician - SECRET CLEARANCE

No Staffing Agencies/Bench Sales - No Exceptions.

Mindbank Consulting Group has an immediate need for an experienced, cleared Team Lead Help Desk Technician to support our Navy client in Arlington, Virginia. This position is 100% onsite. In this role, you will support a very "visible" client and contract - ability to support and work with VIPs is a must - as well as lead/mentor your team and provide support to your immediate managers. Candidates must have an active Secret (or higher) clearance as well as an unexpired Security certificate. Salary is up to $92,000 and is based on each candidate s skills and experiences.

Please note this is a Team Lead opportunity, not a management position. You ll mentor and lead your team, and you ll be working right alongside them, providing superior customer service to our client and Navy end-client.

Team Lead Help Desk Technician Responsibilities: Have you performed this type of work before?

• Lead and work with a help desk team of 7 10 technicians; ensure the team remains on tasks.
• Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.
• Assist with help desk duties to include installation and administration of computer hardware, software, and networks.
• Perform in-depth analysis, diagnosis, and resolution of desktop and workstations.
• Serve as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.
• Provide mobile device and wireless support; coordinates requirements for wireless assets as requested.
• Plan installations, transitions and cutovers of wireless devices and network components and capabilities.
• Install, test, and operate wireless and data communication network devices.
• Support Video Teleconference (VTC) and Wireless technician.

Team Lead Help Desk Technician Qualifications: Do you meet these qualifications? Please read them carefully and make sure your resume reflects the relevant, required experience and skills. I can only consider candidates who meet these qualifications; other resumes will go on file for future opportunities.

• Active Secret clearance.
• Unexpired Security Certification.
• 6 years of professional experience in the Information Technology field with experience leading a team as a lead Technician.
• Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.
• Strong follow through skills, ability to think 2-3 steps ahead on the client s needs.
• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.