Job Posting for Patient Experience Representative at Mindful Care
The Opportunity:
The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Mindful Care via phone and email. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and being able to support and advocate for the best possible patient experience.
Responsibilities:
Interact with prospective patients to connect them to Mindful Care
Answer all incoming calls on the new patient line
Contact and schedule all new patient appointment requests
Obtain pertinent clinical information and insurance information needed for scheduling
Assess patient needs to match the patient to an appropriate treatment
Assist caller/patient with any questions regarding new patient appointments or referrals
Return any voicemails that accrue on the new patient line
Be an advocate for both Mindful Care and potential patients to ensure the best patient experience
Other tasks as assigned by management
Candidate Profile:
High school diploma or equivalent required
Experience in a call center environment; previous experience in healthcare is preferred
Prior customer service experience, medical or mental health practices preferred
Excellent interpersonal skills and professional manner
Strong verbal and written communication skills
Ability to schedule appointments depending on the patient's needs
Must be well organized and attentive to details
Must be able to multi-task and prioritize work in a fast-paced work environment
Must have strong computer proficiency
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
The base salary for this position starts at $17/hr. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
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