Junior Admin Assistant

Job Title: Admin Specialist (Merchant Onboarding)
Location: Reno, NV
Duration: 4 months contract

Duties:
Looking for a junior candidate who can complete administrative tasks in an office setting.
Verify details and ensure legitimacy of the merchant/business.
Undertake an assessment of the Merchants goods/services to ensure they are compliant.
Assist with Level 1 Risk and Compliance reviews, assessing against internal policies and highlighting potential red-flags for more detailed or escalated review.
Manage the seamless handover process between Onboarding, Sales and Integrations to ensure the Merchant receives relevant communication and an effortless experience.
Clearly communicate Afterpays decisions to Merchants, including declined services and requests for further information, ensuring Merchants are treated respectfully where difficult news is being delivered.

Skills:
Demonstrated skills in an Operational and Customer Centric environment.
Exceptional Merchant/Customer focus; ability to effectively and quickly form relationships and establish trust, respect, competence and confidence.
Naturally passionate about preventing financial crime and protecting Afterpays interests in terms of risk management and compliance.
Analytical and inquisitive, be capable of reviewing and absorbing data from different sources and be able to form judgements and sound conclusions from what you have reviewed.
A focus on quality, attention to detail and speed in an Operational environment.
An excellent team player who listens and thrives on collaborating with diversely talented team members.
Experience in dealing with challenging situations with empathy and solutions focused approach, including customer complaints, escalations, requests for information for further verification and managing difficult conversations.
The ability to work under pressure and meet operational targets and deadlines - these targets include both quality and quantity related metrics
Technically savvy and astute on various applications, systems and tools.
Strong interpersonal, influencing and facilitation skills; with strong oral and written communication ability.