Application Support Specialist - Level 2

Job Purpose:

The purpose of the Level 2 Application Support Specialist is to ensure the smooth operation and performance of our enterprise-level applications, while working closely with the Application team and other support teams to diagnose and resolve complex issues and provide effective solutions to internal and external customers.

Job Duties and Responsibilities:

• Investigate and troubleshoot complex issues with the application and provide effective solutions to customers.
• Collaborate with developers and other support teams to identify and resolve issues related to application performance, configuration, and compatibility.
• Provide timely and accurate technical support to clients through email, phone, and ticketing system.
• Monitor and maintain the availability, reliability, and performance of enterprise-level applications.
• Create and maintain documentation related to application support processes, procedures, and solutions.
• Participate in on-call rotation and provide after-hours support as needed.
• Communicate effectively with stakeholders and provide timely updates on issue resolution and status.
• Work cooperatively with others.
• Comply with all company policies and procedures.
• Maintain regular, punctual, and reliable attendance and availability.

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

• Bachelor’s degree in computer science or a related field or equivalent experience.
• Minimum of 3 years of experience in L2 Application Support or a related field.
• Strong experience in troubleshooting complex issues related to enterprise-level applications.
• Excellent understanding of ITIL, SLAs, and incident management processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Knowledge of scripting languages.
• SQL knowledge is a plus (run queries on select databases).

Travel Requirement:

• 10% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries (“Company”) reserves the right to revise the job description at any time. Employment is at-will.

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Attention Applicants:

The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hrteam@mingledorffs.com for assistance with an accommodation.