Associate Regional Operations Manager

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 2 countries, 15 states, and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

Supporting multiple storage sites, the Regional Operations Manager ensures operational efficiency, manages site staff, and is responsible for the budgets, overall maintenance, and operations of our regional storage sites.

WHAT WILL YOU DO?

• Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship.
• Drive sales growth in the region meeting predetermined targets by Region Senior Leadership.
• Identify opportunities to enhance customer service experience and drive customer satisfaction.
• Monitor Key Performance indicators (KPIs) and financial metrics to assess the region’s performance and identify areas of improvement.
• Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers.
• Stay updated on market trends, competition, and best practices in sales techniques and strategies.
• Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities.
• Conduct performance evaluations, provide feedback, and implement development plans as necessary.
• Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors.
• Conduct weekly site inspections at each property to ensure compliance and quality standards are met.
• Supervise the collection of tenants' arrears; assisting with collections, reconciliations, and adjustments as needed.
• Attend weekly meetings with head office, including reporting on occupancy, budgets, and building strategies.
• Performs other related duties as assigned.

WHAT WILL YOU NEED?

• Minimum High School Diploma.
• Minimum of 3 years experience in a multi-unit supervisory role preferably in Property Management, Retail, or Hospitality industry.
• Ability to thrive in a fast-paced environment and work independently while collaborating with a team.
• Proficient in Microsoft Office and able to adeptly work with a variety of software platforms.
• Strong supervisory and leadership skills with a proven ability to lead and motivate teams.
• A Driver's License and access to a reliable vehicle.
• Must complete & pass a criminal record check.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and a discretionary bonus program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallselfstorage.com .

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