Retail Sales Associate

Miniso USA

WHO ARE WE: MINISO is an established international brand, positioned as a variety store popular among consumers for our high-quality products at low prices. Established from a Japanese designer and Chinese entrepreneur, Miniso has been expanding globally since 2011, including the launch of our US operations in 2017. We have already opened 5,000 stores across 79 countries and are looking for you to help us grow even more! #miniso10under

The Opportunity: We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

· Ensure high levels of customer satisfaction through excellent sales service

· Assess customers needs and provide assistance and information on product features

· Welcome customers to the store and answer their queries

· Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

· “Go the extra mile” to drive sales

· Maintain in-stock and presentable condition assigned areas

· Actively seek out customers in store

· Remain knowledgeable on products offered and discuss available options

· Process POS (point of sale) purchases

· Cross sell products

· Handle returns of merchandise

· Team up with co-workers to ensure proper customer service

· Build productive trust relationships with customers

· Comply with inventory control procedures

· Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

· Proven work experience as a Retail Sales associate, Sales representative or similar role

· Basic understanding of sales principles and customer service practices

· Proficiency in English

· Basic Math skills

· Working knowledge of customer and market dynamics and requirements

· Track record of over-achieving sales quota

· Hands-on experience with POS transactions

· Familiarity with inventory procedures

· Solid communication and interpersonal skills

· A friendly and energetic personality with customer service focus

· Ability to perform under pressure and address complaints in a timely manner

· Availability to work flexible shifts

· High school degree

Job Type: Part-time

Pay: $14.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cerritos, CA 90703: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location