Technology Support Specialist

SUMMARY
Under general supervision, assists in the deployment, support, and implementation of hardware, software, and other technologies; works with Minot Public Schools (MPS) staff to resolve technology issues, and effectively use technology resources.
ESSENTIAL FUNCTIONS __ Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.

This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Supports, maintains, troubleshoots, and repairs hardware, software, peripherals, mobile digital devices, and other technologies for MPS Technology Department; performs work within scope of authority and training, and according to MPS policies and procedures; duties may vary according to job assignment and skill level.
• Installs, configures, and updates computer systems and technology equipment; provides technical support and training for users.
• Provides technical support for MPS system users; diagnoses problems, identifies and isolates errors, and implements technical solutions to solve problems.
• Responds to client/user inquiries and requests for support services.
• Maintains, updates, and troubleshoots problems on network systems and servers.
• Works with MPS staff to effectively use technology resources, resolve technology issues, integrate technology systems and equipment, and improve the use of technology resources.
• Provides implementation and integration support for a wide variety of technology resources.
• Facilitates and coordinates maintenance and repair projects.
• Documents all changes to technology systems.
• Maintains inventory of equipment, technical information, and technology resources.
• Researches technology products and integration strategies, and develops recommendations.
• Supports the relationship between the Minot Public School District and the general public by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and District staff; maintains absolute confidentiality of work-related issues, client records, and District information; follows compliance rules governing child abuse; performs related duties as required or assigned.

MINIMUM QUALIFICATIONS
Education, Training and Experience Guidelines
Bachelor’s Degree in Information Technology, Computer Science, or related field; AND three years experience in technology support in a multiple network systems environment; OR an equivalent combination of education, training and experience. Experience with educational technology is desirable.

Knowledge of:

• MPS organization, operations, policies, and procedures.
• State and federal regulations governing technology functions in an educational environment, Software applications and operating systems used at MPS, including Microsoft OS and MAC OS.
• Principles and practices of technology management, system development, and systems integration in a government/educational environment.
• Principles and practices of network administration, access and security standards, troubleshooting techniques, and internet technical knowledgebase services.
• Principles and protocols for the management of MPS electronic information, including system access policies and data security protocols.
• Principles of record keeping, records management, and inventory control.
• Safety rules and regulations, occupational hazards, and safety precautions in work sites.

Skill in:

• Analyzing technology integration issues, evaluating alternatives, and developing recommendations.
• Solving technical problems involving integrated operating systems and hardware platforms.
• Responding professionally, effectively, and efficiently to customer service requests.
• Enforcing and maintaining technology security protocols and standards.
• Training staff in the use of technology.
• Using initiative and independent judgment within established procedural guidelines.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Operating a personal computer utilizing standard and specialized software.
• Establishing and maintaining effective working relationships with co-workers.
• Communicating effectively verbally and in writing.

LICENSE AND CERTIFICATION REQUIREMENTS
A valid North Dakota State Driver’s License may be required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in standard office and around MPS facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.