Salary Job Openings

POWERBOSS CUSTOMER SERVICE - TECHNICAL PRODUCT SUPPORT SPECIALIST

MINUTEMAN INTERNATIONAL INC
Pingree, IL Full Time
POSTED ON 4/3/2024

Description

  

POWERBOSS is seeking to fill a position in our Customer Service Technical Support department.

 
 

Job Duties/Responsibilities to include:

 
 Phone support for incoming technical calls for our PowerBoss product line, trouble shoot equipment problems with field technicians.

       - Will also cross-train on our Minuteman product line

       - Answering emails from customers


Warranty Administration for Minuteman product 

        - Claim evaluation, modification communication

        - Communication of warranty questions on field units (coverage and eligibility)

        - Evaluation of warranty parts when called in for inspection

 
 Communication and recording of negative trends, zero hour and serial issues

        - Communication to production supervisor / V.P. of Manufacturing

        - Recording data in SAP for zero hour and serial issues

 

Reporting of quality issues

        - Bi-monthly meeting with production / sales

 

Technical support training seminars for Minuteman equipment

        - 2 seminars annually

 

Any other duties as deemed necessary by the Customer Care Manager / President, CEO

Requirements

Hours: 8 - 5 p.m.

 

PowerBoss offers a competitive salary, health care benefits, accrued PTO, and 401kWe are an Equal Opportunity employer:  disability/veteran


Requirements

Hydraulic system knowledge 

Internal combustion knowledge

Blueprint reading 

Electrical diagnosis

Self-Starter

Organized

Excellent communication skills

Experience in the Commercial Cleaning industry

Mobile or in-house assembly repair

Mechanical / technical aptitude

Salary.com Estimation for POWERBOSS CUSTOMER SERVICE - TECHNICAL PRODUCT SUPPORT SPECIALIST in Pingree, IL
$42,747 to $54,830
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