Client Care Coordinator

WHO WE ARE:  

Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.

Fast forward to 2021; we are now the global leader in the hearing retail market, opening over 150 Miracle-Ear stores in the last 24 months. And because of that, we would love for people with diverse backgrounds to join our team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We are providing a space for growth and success, and our people love it. 

We have been committed to connecting customers to the world of sound around them. In partnership with the Miracle-Ear centers through the Miracle-Ear Foundation, we have provided over 30,000 hearing aids to more than 16,000 individuals nationwide. Join the Miracle-Ear team and help us break down barriers and give the gift of sound to communities across America. 

WHO YOU ARE:  

As a Client Care Coordinator, your passion for providing outstanding customer service contributes to our high level of customer satisfaction. As the first point of contact, your communications will be open, helpful, and engaging, and you will work to find the best solution for each customer’s hearing needs.  

You will connect with customers to address questions and concerns through various mediums such as phone calls, emails, and face-to-face interactions. You will schedule appointments using the CRM system, follow up with customers, and ensure their files and billings are updated and accurately completed. Additionally, you will work one-on-one with the Hearing Care Professional (HCP), an individual who administers the hearing exams with the customers, to provide well-rounded support. Occasionally, we run promotions, so you will have fun finding creative ways to connect with potential clients and encourage their participation through innovative marketing tactics and advertisements.  

WHAT WE OFFER:

· Monthly Bonus (calculated based on all sales generated)

· 401(k) Matching 

· 3-weeks of accrued PTO, 2- floating holidays, 8-paid holidays, and 1-paid volunteer day

· Comprehensive Health Insurance (Medical, Dental, and Vision)

DIVERSITY, EQUITY, AND INCLUSION:

Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)

Work Location: One location