What are the responsibilities and job description for the Front Office Associate position at Miracle-Ear?
Mondays, Tuesdays, and Thursdays. 9 AM- 5 PM.
We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate.
As a Front Desk Associate, you are the customers first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in customer service and front desk/reception would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational/tech skills to complete administrative tasks.
Responsibilities:
· Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
· Scheduling, screening, and confirming new appointments through inbound and outbound calling
· Provide customer resolution to any concerns or questions
· Communicate all relevant customer information to the Hearing Care Professional
· Collect and record customer payments
· Maintain the customer database by updating office records
· Inform the customer about hearing care accessory options
· Handle walk-ins for existing customers
About Miracle-Ear:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need.
At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
Job Type: Part-time
Pay: $13.00 - $14.25 per hour
Expected hours: 24 per week
Schedule:
- 8 hour shift
- Day shift
- No nights
- No weekends
Work Location: In person
Salary : $13 - $14
