BINGO ROOM AGENT

Overview

Responsible for providing consistent, courteous service to all Bingo guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.

Pearl River Resort Associates are required, on a continual basis to…

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

Responsibilities

• Operate Bingo blower, calling numbers
• Announces Bingo over the microphone after a player calls ‘Bingo” and verifies Bingo.
• Monitors the room listening for Bingo, verifying winning cards and selling specials.
• Keeps players informed of upcoming events and changes in Bingo program.
• Responsible for buy in by computer input.
• Responsible for logging winner payout amounts to be verified with paymaster records.
• Responsible for cash and other cash equivalents in assigned bank while maintain accuracy.
• Communicates with co-workers to ensure winners are handled correctly.
• Maintains the highest level of confidentiality.
• Leads by setting a positive example to all associates.
• Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required.  

TESTING:

Must be able to pass the Basic Math Test with 85%, must take the required testing identified for this position.

SPECIAL QUALIFICATIONS:

Must have a thorough understanding and some knowledge in the appropriate software, to include Bingo Management systems, Microsoft Office Suite (Word and Excel) and Microsoft Outlook.  Public speaking is required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as addition subtraction and multiplication tables.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

Essential responsibilities include moderate to light physical ability such as lift or maneuver at least thirty (30) pounds, and standing/walking 100% of the shift.  Able to maneuver all areas of the Bingo Room – including stairs.  Bending, stooping and stretching of arms during assigned shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate to loud.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.