PHC Performance Excellence Manager

JOB
TO APPLY: Please complete all sections of the online application, even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter and Resume. Please address your Lean and/or SixSigma experience and give examples of projects and outcomes you have lead in your Cover Letter, why you are interested in working for Partnership Health Center and also address the industries you have practiced in.Incomplete applications and applications without required attachments will be disqualified.Complete job description available upon request to the Department of Human Resources.Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula. Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time.Leads and directs quality improvement and activities to improve safety and mitigate risk in patient care and business operations at Partnership Health Center. Oversees the coordination of process and performance/quality improvement activities with all Partnership Health Center departments.

EXAMPLE OF DUTIES
Supervises assigned staff including hiring, scheduling, training, and performance management. Lead the performance excellence team. Coordinates quality improvement initiatives and project teams, including planning, conducting, documenting and evaluating activities. Develops and maintains detailed project outlines and work plans for quality improvement projects.Facilitates and participates in coaching sessions, training, webinars and project calls to support quality improvement initiatives including health center assessments, clinical performance indicators and outcomes, work flows and clinical practice transformation.Guides staff in the use of improvement tools such as brainstorming, flow charts, Ishikawa diagrams, Pareto charts, scatter diagrams, run charts and control charts for the purpose of generating ideas, making decisions and implementing change.Researches and develops innovative ideas for improving specific clinic processes or patient health outcomes. Analyzes and improves evidence based clinical guidelines. Responsible for management, monitoring, data interpretation, and reporting of PHC project prioritization system, project queue, improvement projects progress, and status. Responsible for ensuring that core measures, quality indicators, and risk management activities are communicated timely to internal and external audiences. Ensures data is validated and consistent.OTHER DUTIES: Performs related work as required or directed.SUPERVISION RECEIVED: Works under the direction of the Chief Operations Officer or designee. Works in close collaboration with Operations Department and all PHC leadership.SUPERVISION EXERCISED: Responsible for the direct supervision of Performance Excellence staff.WORKING RELATIONSHIPS: Has frequent contact with leadership and employees throughout Partnership Health Center, and the general public seeking medical care. Work contacts are to coordinate efforts and to ensure cooperation and compliance with PHC standards and policies.

SUPPLEMENTAL INFORMATION
Works primarily in an office setting. The work requires occasional medium lifting up to 25 lbs. Requires ability to work flexible hours and to participate in meetings which may require overnight travel. Work may require exposure to patients with communicable diseases.