Customer Service Representative

Salary : $18/hr, an additional $1.00/hr if Bilingual

Employees will train and work remotely. In the future MOHELA may return to a WFH hybrid schedule.

Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization.

Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000/year tuition reimbursement program.

Position Overview:

MOHELA (Missouri Higher Education Loan Authority), a nationally-recognized leader in student loan servicing, is currently seeking results oriented and individuals to work in a highly professional and fast-paced environment as Student Loan Counselors at our Columbia Servicing Center. Student Loan Counselors receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.

Training:

• New Hires will be well-trained to understand federal policies and regulations while learning how to offer a personalized interaction to meet the unique needs of each student loan borrower serviced.
• Must be able to attend and complete training

Hours of training are 8am - 5pm, Monday – Friday.

Hours After Training:

MOHELA contact center is open

• Monday: 7 A.M. – 10 P.M.
• Tuesday – Friday: 7 A.M. – 7 P.M.
• Saturday: 9 A.M. – 1 P.M.

The shift after training could include working from 1pm-10pm on Mondays and 10am-7pm Tuesday through Friday, with morning hours on Saturday.

At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, coming in early the next day, or some Saturday mornings. Must be able to work scheduled hours, which may include mandatory overtime.

MOHELA Offers Excellent Employee Benefits:

• Medical Dental and Vision month after hire date
• Earn $2500 one month after hire, plus an additional $150/biweekly for opting-out of MOHELA’s medical plan. (must show proof of being insured by another group medical plan)
• Tuition Reimbursement up to $12,000 per year after 3 months
• Dependent child college tuition reimbursement after 3 months
• Up to $3600 in private loan reimbursement in 1st year
• 401(k) with dollar for dollar match up to 8% of salary after 6 months
• Company paid pension after 5 years
• Paid Time Off and Vacation
• 7 Paid holidays
• 4 Paid personal holidays
• Opportunity for advancement (most employment vacancies are filled internally)

Skills/Qualifications Required:

• Bachelor's Degree preferred
• Call Center Experience a plus
• Outstanding Attendance and Punctuality
• Ability to Provide Excellent Customer Service
• Strong Verbal and Written Communication skills
• Excellent Time Management and Multi-tasking Skills
• Strong Computer Skills
• Must Possess a Friendly and Professional Speaking Voice and Patient Demeanor
• Must NOT be in default on any federal student loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
• Must be able to obtain a Federal 5C Security Clearance after hire

To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans. We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by phone at 636-733-3700 ext 3571 (TDD: Dial 711) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.