Area Service Manager

POSITION SUMMARY:

This position is responsible for providing technical support and training in alignment with Mitsubishi Electric Cooling & Heating objectives. This includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the M & P and City Multi product lines distributed by Mitsubishi Electric.

The essential functions of the position include, but are not limited to the following:

• Work with direction from the Business Unit Technical Services Manager.
• Manage area of responsibility within the Business Unit.
• Support development of Business Unit Area Service Advisors as needed.
• Analyze and report the frequency and types of service and product related issues.
• Schedules and presents technical training programs
• Presents technical training programs.
• Ensure all reports are provided as required.
• Solve common to complicated technical problems associated with HVAC equipment.
• Work closely with Service and Technical Operations management to resolve field product quality issues.
• Provide on-site start-up assistance.
• Provides technical support via telephone, forum and email to customers.
• Reads, understands and interprets wiring schematics and refrigerant circuit diagrams and conveys information to customers.
• Operates refrigerant recovery equipment in compliance with government regulations.
• Work with Business Unit and other technical team members to provide direction to distributor support personnel.
• Up to 50% travel may be required.
• Strong problem solving and negotiation skills.
• Strong sense of customer service.

The non-essential functions of the position include, but are not limited to the following:

• Recommends service parts for stocking.
• Must be able to climb stairs and/or ladders to access job sites
• Must be able to carry up to 30 pounds in weight.
• Review warranty claims for abuse and trends.
• Perform other job functions as assigned.

Education/Experience/Training:

• HVAC 2 year Associate Degree preferred.
• 3 to 5 years experience in servicing HVAC products.
• Knowledge of commercial systems controls.
• Excellent verbal and written communication, including presentation skills required.
• Knowledgeable user of the Microsoft Office Programs NATE certification preferred.
• Must have valid driver license.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

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Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.