Concierge - PT

Description

  About us

Melody Independent Living of Colorado Springs offers a luxury lifestyle to active seniors. Our mission of "Residents First" guides decisions and actions each and every day. We seek Team Members who have a positive attitude and strong work ethic to develop a strong culture of teamwork.

We are looking for a weekend concierge 7am-7pm Saturday and Sunday. Applicants must be able to work these hours. Please submit your resume today to be part of the Melody Living Team!

Position Summary:
Use of strong hospitality focus serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answer phones, manages in-house mail center and serves as a general referral source.

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Essential Duties

• Screens incoming calls, takes      messages and/or forwards calls as appropriate.
• Greets and signs in all visitors.
• Greets and provides directions      and/or information to residents, visitors, guests, and vendors.
• Responsible for sorting and      distributing internal communications.
• Provides clerical assistance as      needed.
• Type letters of correspondence,      memorandums, reports, forms, etc.
• Receives event reservations,      schedules guest apartment reservations and updates census, resident      directory, and other information as directed.
• Responds to Emergency Call System      and building alarm system.
• Responsible for periodic interior      rounds to ensure building is secure and in good order.
• Received and processes work orders      for the Community.
• Manages office equipment and      supplies.
• Provides effective and courteous      service to all residents, guests, and co-workers.
• Handles resident emergency      situations in the absence of the Community Manager.
• Enters data into the lead management      system, maintains accurate record of apartment inventory and prospect      files.
• Other duties as assigned.

Requirements

  Basic Qualifications & Experience

• High School Diploma or equivalent
• Working knowledge of      multi-extension, multi-line telephone system is required.
• Prior concierge or hospitality      experience strongly preferred.
• Energetic, enthusiastic, exceptional      communication skills.
• Good organizational skills,      follow-up and follow through; must be able to multitask.
• Minimum one-year experience in a      business office environment preferred. Strong clerical skills to include      knowledge of computer software (Word, Excel, Outlook, and PowerPoint)      preferred.
• Must be able to read, write and      speak the English language.
• 18 years of age or older

Working Conditions / Physical Requirements

• Light physical effort required by      handling objects up to 20 pounds occasionally and/or up to 10 pounds      frequently.
• Sits, stands, bends, and moves      intermittently during working hours.
• Is subject to frequent      interruptions.
• Interacts with donors, families,      volunteers, residents, and numerous other staff members.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, and or qualifications associated with the job.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.