Remote Call Center Supervisor
Job Posting for Remote Call Center Supervisor at MMC Group
Job Summary:
We are seeking a highly motivated and experienced Call Center Supervisor to join our team. The Call Center Supervisor (WFH) will be responsible for overseeing the daily operations of the WFH team, ensuring that customer service standards are met and exceeded. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to effectively manage a team.
**WFH Assignment Duration: 4 Month Summer Project (Govt Benefit Programs)
**100% Remote Summer Program; after the summer, all agents and management staff will have the opportunity to work onsite for other programs.
Duties:
- Supervise and manage a team of call center (WFH) representatives
- Monitor call center performance to ensure quality standards are met
- Analyze call center data and provide reports on key performance indicators
- Train and coach call center representatives on best practices for customer service
- Handle escalated customer inquiries or complaints
- Collaborate with other departments to improve overall call center efficiency
- Implement strategies to meet target SLA's
- Maintain accurate records of call center (WFH) activities
Requirements:
- Previous experience in a call center SUPERVISORY role
- Strong customer service skills with the ability to communicate effectively with customers
- Proficient in English; additional language skills such as Spanish are a plus but not required
- Excellent problem-solving and negotiation skills
- Ability to analyze data and make informed decisions
- Proven ability to supervise and motivate a team
If you are a motivated individual with a passion for customer service and have the skills necessary to lead a team, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $50,000.00 per year
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
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