Restaurant Team Leader

At MOD, everyone is free to be themselves and has an equal opportunity to pursue their hopes and dreams. We embrace individuality, support human growth, and recognize the value in second chances.

To us, pizza is more than just food. It's our platform to make a positive social impact in the lives of our people and the communities we serve. That means doing our part to create a more accepting and equitable world by building a successful business that puts people first.

Compensation: $17.50 / hour $3.56 average hourly tips

• Average hourly tips based on 2022 reporting. Actual tips may vary based on a variety of factors including location and hours.

In addition to base pay tips, Captains are eligible for:

• 5 paid vacation days per year
• Paid sick time
• Paid parental leave
• A free shift meal
• Access to MOD's Employee Assistance Program
• This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.
  

Perks for Captains:

• 100% funded educational programs for eligible Squad
• 50% off discount
• Exclusive access to awesome MOD swag: t-shirts, bandanas, stickers, etc.
• 33% off Cell Phone bill with T-Mobile Amplified
• Exclusive discount program on things like concerts, hotel stays, theme parks and more
• Fun and engaged regular customers
  

Summary

As a Restaurant Team Leader you directly influence the success of MOD by assisting the store General Manager execute restaurant operations during scheduled shifts. Restaurant team leaders are all about leading Squads on shift. You will delegate tasks so that the MOD customer experience is achieved and maintained for Squads and customers.

As a Restaurant Team Leader your objective is to live, teach, and demonstrate the MOD purpose; To serve people in order to contribute to a world that works for and includes everyone.

Key Responsibilities

• Demonstrate the character traits, Grit, Growth, Generosity, and Gratitude
• Lead store team members and delegate tasks
• Assess and problem solve to remove barriers for the store team
• Cultivate a customer first service culture, focused on people
• Champion teamwork and operational success
• Act as the food safety leader and ensure food quality, accuracy, and store cleanliness
• Engage with customers and build community relationships
• Build brand dedication through outstanding customer service
• Oversee all cash handling policies and procedures
• Empower your team and store for continuous growth

Basic Qualifications

• Minimum 6 months of related team leader experience
• Ability to problem solve in a customer service environment

Preferred Qualifications

• Experience in a retail or restaurant environment
• Cash-handling skills

Physical Requirements

As a member of our Squad, you will be working in a restaurant environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)

• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer

• Will work near moving or mechanical parts

• Varying schedule to include evenings, holidays and extended hours as business dictates

• Must be authorized to work in the United States

We make pizza so we can serve people

Want to help us spread MODness™? Apply today!

This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.

MOD Pizza is a second (fair chance employer) and an Equal Opportunity Employer. The full statement is available on the career site.

Key words: restaurant, customer service, fast food, server, waitress, waiter, pizza, kitchen, shift lead

PERKS

• Free meal each shift (50% off when dining with guests - off shift)
• Access to employee support & development
• Awesome MOD swag: t-shirts, bandanas, stickers, etc.

OUR PURPOSE

MOD exists to serve people. Don't get us wrong, we make some really amazing food. But pizza alone isn't what makes MOD special. What truly sets us apart is the MOD Squad — the people who deliver authentic and inspired service to millions every year.

At MOD, we believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. So that's exactly what we're doing. In every city, in every neighborhood, in every restaurant — our purpose is measured by the positive social impact we can make together.

MOD is committed to be the leading employer for individuals facing barriers.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
Job Segment: Kitchen, Food Service, Hospitality, Operations