Warranty Claims Analyst

Location: Indianapolis, IN

Pay Range: $60,000 to $70,000

Overview

Come grow with us by joining our team as a Warranty Claims Analyst!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Claims Analyst should be highly organized, exhibit technical proficiency and the ability to communicate well with manufactures, vendors, customers and shop personnel and process warranty claims in a timely manner. This position requires thorough knowledge of the Company’s policies and procedures. The Warranty Claims Analyst is an intermediary between the Warranty Administrators and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• Obtain prior approvals for all warranty claims with various manufacturers.
• Maintaining line of communication with all Warranty Administrators to obtain claim details for proper filling of warranty claims with manufactures.
• Process and collect warranty claims with various manufacturers.
• Verify repair procedure are properly documented; all parts match the story and process claim per manufacturers’ guidelines.
• Communicate with management on all aspects of warranty department workflow, customer, and vendor and manufacturer issues.
• Process a large volume of warranty claims through various manufacture portals.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
• Conduct data analytics activities to build report outs to deliver to upper management.
• Other duties as assigned.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Minimum Job Requirements:

• Associates degree or higher preferred
• 1-5 ears warranty experience
• Understanding of the operation of the service and parts departments and the support of the sales and interaction with the administrative/accounting department
• Able to communicate effectively with equipment manufactures
• Able to multi-task
• Ability to work in a team setting as well as independently
• Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred
• Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful
• Excellent communication and customer service skills.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Ability to take direction and maintain a positive attitude.
• Ability to complete assignments in a timely manner.
• Good writing and oral communication skills.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.
• Knowledge of warranty regulations and industry best practices (preferred).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individual with disabilities to perform the essential duties of the position
• Work will be performed in an office setting.
• May be required to sit in long intervals and climb stairs
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Company retains the sole discretion to change the duties of the position at any time.