Rental Agent

Full-Time Rental Agent

Modern Chevrolet of Winston-Salem/ Modern Rent A Car

M-F 9:30 AM to 6:00 PM w/ every 3rd Saturday

Modern Chevrolet of Winston-Salem is seeking a Full-Time Rental Agent for our automotive dealership. Come join our Chevrolet team in Winston-Salem, NC. Responsibilities for the career opportunity include:

• Experience in a customer-first environment with a proven track record of results. Customer service is a top priority.
• Friendly individuals with the ability to multitask in a fast-paced work environment.
• Work with customers online, by phone, or in person
• Ability to solve problems and be a self-starter.
• Obtain all necessary information to complete customer rental contracts.
• Completes rental contracts, explains rental policies and procedures, verifies credit, and obtains customer signature and deposit.
• Cashing out both Service and Rental customers.
• Reconciles cash or credit card slips with rental agreements and sends them on to management.
• File contracts in the vehicle folders
• Ensure vehicles are clean and up to date on maintenance and service. Addressing any needs to the appropriate person
• Inspect vehicles upon return for damage, signs of smoking, or pet hair.
• Checks automobile upon return for damage and records mileage and fuel level readings.
• Determines the type of automobile and accessories desired by the customer, the location for pick up and return of the automobile, and the number of days needed for rental.
• Quotes the cost of a rental, based on the type of automobile, daily rates, estimated mileage, insurance coverage requested, and amount of deposit required.
• Examines customer's driver's license and credit card to determine the validity of identification and eligibility for rental.
• Calls storage or service area to determine automobile availability and request delivery.
• Accepts automobiles returned by the customer and computes rental charges based on the type of automobile, length of time, distance traveled taxes, and other expenses, such as late charges or damage fees incurred during the rental.
• Adds fluids such as fuel, oil, and engine coolant to maintain the automobile.
• Maintains professional appearance.
• Attends manager’s meetings as requested.
• Other duties may be assigned.

Position Requirements:

• High School education or higher
• 1-2 years of Customer Service experience.
• Spanish-speaking preferred.
• Excellent listening/communication skills, outgoing and positive personality
• Punctual in nature and ability to handle a flexible schedule and dynamic work environment.
• Professional appearance and eagerness to improve in all aspects.
• Valid driver’s license and clean driving record
• Interpersonal skills and being a team player. Possesses the ability to work independently and as part of a team.
• Intermediate to advanced computer and typing skills.
• Hard working with a positive attitude

Modern Chevrolet of Winston-Salem is a part of Modern Automotive Network. Since 1933, Modern Automotive Network has distinguished itself from its competitors by setting trends with innovative facilities, brand diversity, and world-class customer service. Modern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money.

Modern Chevrolet offers a professional work environment and a competitive compensation and benefits package, which includes:

• Healthcare benefits: medical, dental, vision, flexible spending account, voluntary life insurance, disability, accident, and specified disease insurance
• 401K eligibility after one year of service
• Employee discounts and pricing
• Paid holidays and Paid Time Off

This highly rewarding career opportunity is available to qualified candidates who are interested in establishing a long-term, mutually beneficial employment relationship. Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.

Modern Chevrolet of Winston-Salem is an Equal Opportunity Employer and Drug-free Workplace Employer.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Thought Provoking: Capable of making others think deeply on a subject
• Leader: Inspires teammates to follow them
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Loyal: Shows firm and constant support to a cause

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization