Director of Revenue Operations

The Role

Modern Health is looking for a leader for our Revenue Operations team, specializing in Sales Operations. The Director of Revenue Operations will partner with our Sales, Marketing and Partnerships leadership in running a high-performing Sales Operations team, and owning our annual planning process for Go-to-Market.

You will be a critical leader in our go-to-market organization - reporting to our VP of RevOps and partnering with leadership and teams across Marketing, Customer Success, Sales, Finance and Product to drive step-change revenue outcomes and impact. You will help design the strategy, build and maintain our infrastructure, level-up our analytics, and optimize our go-to-market organization across Sales, Customer Success, Partnerships and Marketing. You will help us innovate data-driven approaches to growth, lead your own team, and launch strategic projects to drive revenue at a high-growth B2B SaaS company. 

The ideal candidate has a deep understanding of Revenue Operations best practices in SaaS companies, and has a knack for servant leadership. This position is not eligible to be performed in Hawaii.

What You’ll Do

• Lead and inspire
  • Manage three team members upfront, building up your team over time
  • Act as an effective and caring people-leader -- developing and attracting talent, and helping scaling our team and company culture
• Own forecasting and annual GtM planning 
  • Own and uplevel our sales forecasting and pipeline management 
  • Run our annual GtM planning process across target-setting, coverage plan & team design, quota and incentive plans, etc
  • Own intra-quarter reporting on the state of our revenue funnel and tracking against plan
• Own revenue infrastructure and commissions administration 
  • Be a primary owner of our overall revtech stack, and own the roadmap to keep us two steps ahead 
  • Own our commissions administration process for Sales and Partnerships 
  • Identify systems opportunities, build new processes and capabilities
• Help level-up our insights on our business and market
  • Ideate and evaluate hypotheses for improving outcomes across our revenue funnel
  • Help demystify our prospect to customer journey - codifying actionable learnings in partnership with Enablement
• Own and execute step-change initiatives
  • Partner with our GTM leadership team to identify and launch step-change strategic opportunities - for example, the launch of new channels or greenfield markets
  • Lead cross-functional efforts to improve or reimagine parts of our revenue funnel
  • Key contributor to quarterly prioritization and OKRs
  • Help scale our ‘Revenue Lab’ to continuously test improvements to our prospect through customer journey

Who You Are

• The ideal candidate has a strong background in enterprise Revenue / Sales Operations with 7 years of experience 
• Builder with a bias to action and a results-oriented mindset. You build great programs and teams, and are known for measurable impact. You help to improve results in organizations during periods of high growth and change
• Excellent collaborator and humble expert
• Experienced with sales and mktg functions in high-growth startups (a builder vs. optimizer) -- and in teaming effectively with multiple revenue functions. You know the standard playbooks but build for situational impact
• Experience building and leading teams -- compassionate, empathetic and effective people leader known for developing your people 
• First class problem-solver - can quickly translate ambiguity into insight and actionable recommendations
• You have empathy for reps and are invested in their success and understand the pain points experienced by reps at each stage of the sales cycle; experience working in sales preferred
• Top-class analytics skills - understand the importance of data and acumen
• Understands the prospect through customer lifecycle -- from a CX, revenue funnel, and staffing perspective 
• Excellent communicator. Can lead sessions with executives, provide clarity to reps and managers, and build effective presentations
• Proficient across the RevTech stack -- SalesForce, forecasting tools, workflow infrastructure such as LeanData, etc. You understand all SFDC admin capabilities (validation rules, process builders, etc.) - and can help guide the team and build yourself when needed
• Experienced with agile methodologies and sprint planning. JIRA familiarity preferred 
• Bachelor’s degree required; MBA a plus
• Financial and/or consulting background a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement