CRM & Customer Journey Manager

The Role

Due to our rapid growth an ongoing Commercial expansion, we are seeking a highly skilled CRM & Customer Journey Manager to join our US Marketing team. This position requires a high degree of initiative, coordination and communication with cross functional partners throughout the Commercial organization. This position will be responsible for ownership in executing an assortment of initiatives around COVID-19 and future pipeline products.

To be successful, the preferred candidate will be able to effectively work in a fast-paced, dynamic corporate environment. You are going to execute on significant strategic initiatives within an overall marketing journey. You will have proven communications skills as well as strong project and process management experience. You will work closely across our evolving organization as a partner across multiple markets.

Here’s What You’ll Do

• Identify new opportunities through the journey to deliver high performing interactions & touchpoints

• Drive implementation of processes to improve and enhance customer interactions

• Manage regular touchpoints, communications and content for weekly and monthly digital comms deployment

• Manage the scheduling, testing and deployment of all customer email campaigns and e-newsletter

• Commission the content creation for email/enewsletter campaigns

• Work directly with the Digital for Commercial team to evaluate performance, and suggest optimizations where applicable

• Track performance & KPIs

• Provide ongoing stewardship of seeing projects through including start to execution and aligning/ negotiating with larger teams

• Work with Veeva CRM; Update, upload, annotate, approval flows, etc.

• Partner with agencies to provide content management

• Juggle and multitask through different workstreams and channels

• Perform daily tactical responsibilities, own and manage CRM & Customer Journey related projects

• Advise and manage stakeholders by reporting on special projects, business challenges and opportunities

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor’s degree required

• 5 years of industry experience or agency/consulting experience

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• MBA or other related advanced degree preferred

• Experience with Veeva a plus

• Experience in Marketo & Salesforce CRM to deploy content, ABM a plus

• Experience in advertising, marketing, medical/scientific communications, etc.

• Works with a sense of urgency, efficiency, and attention to detail

• Strong understanding of site experience and analytics

• Ambition to excel and outperform in an incredibly fast paced environment

• Highly driven, creatively minded and results oriented marketer with some experience in campaign development and brand storytelling

• Open-minded, global mindset, cross-functional team player, flexible and adaptable to change

• Strong communication skills – both verbal and written through previous copy or editing experience

• Ambition to excel and outperform in an incredibly fast paced environment

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes 
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ community
• Generous paid time off, including:
  •    Vacation, sick time and holidays
  •    Volunteer time to participate within your community
  •    Discretionary winter shut down 
  •    Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
• 401k match and Financial Planning tools
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Complimentary concierge service including home services research, travel booking, and entertainment requests
• Free parking or subsidized commuter passes
• Location-specific perks and extras!

Candidates should be aware that Moderna currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date. Moderna is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit www.modernatx.com.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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