Exceptions Facility Liaison

The Exception Facility Liaison works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, discharge or frequent trips in order to maximize scheduling coordination and information sharing. The Exception Facility Liaison visits facilities regularly to provide training and information about the non-emergency medical transportation system, and to learn about facility concerns. This position functions as a liaison for patients and case-managers alike throughout the state providing in-service training to facilities on how to use NEMT services effectively and to promote positive relationships.

ESSENTIAL FUNCTIONS

• Responsible for providing community based outreach and education activity
• Develops on-going relationships with facilities through face- to- face meetings, phone calls and group presentations
• Maintains positive relationships with facilities
• Reports to and works with Member Experience team and members of management when issues are uncovered
• Provides training and education in person and via webinar to facilities on how to use NEMT services effectively including web-portal trip request
• Promotes company initiatives with healthcare facilities and case workers
• Travel to healthcare facilities as required
• Provides post-meeting follow up/communication to healthcare facilities and ModivCare departments accordingly
• Other duties as assigned

REQUIREMENTS

Education

• High School Graduate or General Education Degree (GED required)
• Associate degree preferred

Skills & Experience

• Experience interacting with health plans and healthcare facilities strongly preferred
• 3 years relevant work experience strongly preferred
• At least one year experience as an outreach or provider relations representative strongly preferred
• Driving Requirements:
• Must have a valid driver's license
• Must be able to pass DMV record check
• Driving record must remain in compliance with ModivCare's driver qualification standards
• Must be able to use a hands-free mobile phone
• Strong verbal, written, interpersonal communication skills and ability to deliver clear, effective and engaging oral presentations to a public audience
• High level of technical competence to include proficiency with Microsoft Office Suite; advanced Excel skills a plus
• Excellent problem solving skills: must be able to develop and implement action plans to address issues
• Strong problem resolution skills
• Must have a proactive approach to relationship building
• Must be solutions oriented; creative innovative thinker
• Must be able to work independently and as a team member

TRAVEL

• 80% required

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: Starting at $19.17/hour
ModivCare is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $19.17 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Outreach: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location