Field Service Specialist

Job Title

Field Service Specialist

Job Description

The Field Services Specialist is responsible for performing random and/or assigned field investigations, observations and provider relations support at the direction of the Network Operations Manager or the Provider Relations Director.

ESSENTIAL FUNCTIONS

• Schedules field work in cooperation with the Network Operations Manager and the Provider Relations Manager.
• Performs scheduled and random visits to healthcare facilities and contracted transportation providers to verify level of service; provider's adherence to contract standards for drivers and vehicles; and provider's on-time performance.
• Maintains train-the-trainer certification for Passenger Assistance, Sensitivity & Safety and Defensive Driving.
• Randomly attends scheduled training sessions being conducted by third party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard. If it is determined that a trainer is not meeting the desired goals of the CTAA/NSC training programs, the Safety Director will be notified and will take appropriate action.
• Provides oversight of driver and attendants participation in and compliance with ModivCare's prescribed training curriculum as outlined in the Safe Driver Program.

Supports network digitization, platform utilization and other market specific initiatives. Performs other duties as assigned.POSITION QUALIFICATIONSEducation**

• High School Graduate or General Education Degree (GED)
• 2 or 4 year college degree preferred
• Current certification from the CTAA and NSC is a plus

Skills & Experience

• Transportation and/or vehicle maintenance experience preferred
• Prior audit experience and/or knowledge of Medicaid guidelines a plus
• Ability to train drivers and attendants using ModivCare prescribed training curriculum
• Valid/current driver's license and a clean driving record
• Basic knowledge of assigned state along with ability to read and follow maps
• Ability to follow complex instructions
• Must be flexible to work a variety of work schedules/hours
• Must be willing and able to travel locally 75% within assigned state
• Ability to work independently with minimal supervision
• Must be self-motivated and possess superior time management skills
• Proficient in Microsoft Word, Excel and Outlook

Driving Requirements:

• Must have a valid driver's license
• Must be able to pass DMV record check
• Driving record must remain in compliance with ModivCare's driver qualification standards
• Must be able to use a hands-free mobile phone

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: Starting at $19.17/hour

ModivCare is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $19.17 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road