What are the responsibilities and job description for the Service Manager position at Modula Inc.?
Description
Who We Are:
Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.
Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time.
· Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging.
· Pursuit of Excellence- Continuous improvement, committed, attention to detail.
· Accountability- Lead by example, follow through, integrity, create trust with team & customers.
· Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
· Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity.
Key Responsibilities and Accountabilities:
Modula Inc. seeks a Service Manager in Franklin, Ohio to direct and supervise the daily activities of the Service Team. Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction. Implement annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives. Execute Services Department activities and monitor on a regular basis to ensure achievement of department goals. Take the lead in sharing best practices and implementing common processes throughout the Service Department. Monitor individual and overall Service department performance. Manage deadlines across the team to ensure service interventions and projects are delivered on time and on budget. Responsible for hiring and termination, training, and development of service personnel. Manage performance reviews of service personnel and deliver appropriate corrective actions and discipline as needed. Analyze recurring customer issues and trends to suggest corrective actions. Provide feedback to quality control related to defects found in the field. Promote safety for staff and customers. Manage escalation of issues to assure timely resolution. Provide active and open communication to customers and dealers so they are free to discuss their requirements, concerns and/or issues.
Requirements
Requirements
2 years of experience in service operations in the automated storage and material handling industries. 2 years of experience working with vertical lift modules. 2 years of supervisory or managerial experience. 2 years of experience working within a cross functional team and providing support and assistance to all team members. 2 years of experience in customer service management. Travel up to 25% is required to visit domestic and international Modula and customer operations.
0148249.0761163 4862-86583418v2
Salary : $77,800 - $98,500
