What are the responsibilities and job description for the Team Member position at Moe's?
Position Overview: Implementation of procedures, standards, and tactics to optimize restaurant sales, control costs, provide a quality guest experience by adherence to quality, cleanliness, and service standards.
Essential Function: Responsible for following brand standards, company rules and policies and job responsibilities in job positions as assigned by the supervisor.
Team members are to strive to deliver a quality guest experience, deliver products that meet brand standards and recipes, maintain their stations in a clean and orderly manner and assist other team members as needed.
Crew members may be trained in multiple positions including front of house, back of house, guest service, or prep and production. Each position has different duties and responsibilities:
Job Purpose Statement: To prepare and serve our guests with a high-quality product that meets or exceeds company and safe food handling standards with a fun and positive attitude.
Job Functions:
➢ Enthusiastically greet all guests with a hearty “Welcome to Moe’s” when they enter the restaurant.
➢ Have fun and maintain a positive attitude.
➢ Strive to exceed guest service standards.
➢ Follow recipe and preparation guidelines.
➢ Be a team player willing to maintain a cooperative and harmonious working relationship with management and fellow team members.
➢ Be an ambassador for the Moe’s brand.
➢ Always exhibit a genuine passion for excellence.
➢ Set and communicate production levels of all products to meet business demand.
➢ Monitor holding times of products and discard expired or inferior product.
➢ Clean, organize and restock all stations.
➢ Clean utensils, equipment, walls and floors.
➢ Ensure personal appearance always meets company standards and display professionalism.
➢ Recognize and adhere to all sanitation, safety and security policies and procedures to provide a safe environment for all.
➢ Consistently exhibit the actions/behaviors which best demonstrate Moe’s Vision and Values; perform other tasks as directed by management; and at all times represent Moe’s as a professional in every aspect of performance.
