What are the responsibilities and job description for the Casino Phone Host position at Mohegan Sun Pocono?
This position is responsible for providing superior guest service via phone and other electronic means. The Casino Phone Host will be responsible for reaching out via phone or email to inactive players, answer and processes all incoming calls to the Host department. The Casino Phone Host will act as a liaison between the guest and the Player Development department upon return to the property. Responsible for maintaining and reporting contacts through daily log sheets to the Director of Casino Marketing. Performs other related duties as assigned. Promotes superior guest service. Has the ability to extend complementary services in accordance with the approved comp matrix.
High school diploma required. One year of high-volume casino experience is preferred. Must be able to work various shifts and flexible hours including weekends and holidays.
Job Type: Full-time
Pay: From $13.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Wilkes-Barre, PA 18702: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $14 - $0