What are the responsibilities and job description for the Analyst - QA Lab position at Mojo Trek?
COMPANY DESCRIPTION
Our core expertise is technology recruitment and consulting. We bring our technology recruitment and consulting expertise, network, and strong work ethic to deliver results and exceptional service. We help our candidates grow and develop their careers and introduce them to some of the best and most reputable companies in the Midwest and beyond. We help our clients build technology teams that make a difference, push the change forward, and develop software critical to their success.
JOB DESCRIPTION
Our client, one of the fastest-growing ecommerce and QSR companies, is looking for an Analyst, Restaurant QA Lab support role to maintain the hardware/software in the lab and troubleshoot day-to-day issues in the QA lab, and perform RCA on the issues that occur more frequently. As the Restaurant QA Lab support Analyst, you will be responsible for fixing any hardware or software issues in the QA labs. This Analyst role will collaborate closely with the Payments, Aloha and network engineering teams as well to provide support in all areas within the QA lab.
QUALIFICATIONS:
Our core expertise is technology recruitment and consulting. We bring our technology recruitment and consulting expertise, network, and strong work ethic to deliver results and exceptional service. We help our candidates grow and develop their careers and introduce them to some of the best and most reputable companies in the Midwest and beyond. We help our clients build technology teams that make a difference, push the change forward, and develop software critical to their success.
JOB DESCRIPTION
Our client, one of the fastest-growing ecommerce and QSR companies, is looking for an Analyst, Restaurant QA Lab support role to maintain the hardware/software in the lab and troubleshoot day-to-day issues in the QA lab, and perform RCA on the issues that occur more frequently. As the Restaurant QA Lab support Analyst, you will be responsible for fixing any hardware or software issues in the QA labs. This Analyst role will collaborate closely with the Payments, Aloha and network engineering teams as well to provide support in all areas within the QA lab.
QUALIFICATIONS:
- Minimum 3 years of experience working in Quick Service Restaurant industry supporting the Aloha software.
- Extensive knowledge on the NCR/Panasonic hardware to troubleshoot issues around the Aloha Point of sales systems, iOCD, Delphi OCD, Kiosk, Receipt printer, cash drawer, Kitchen terminals , Kiosk etc.
- Have a good understanding of ecommerce applications and architecture to assist in troubleshooting issues.
- Diagnosis and troubleshooting of Windows 7 and 10 Operating Systems.
- Familiar using the tool Jira and Cherwell to work on the QA lab tickets.
- Having Aloha Knowledge is a huge plus.
- Extensive knowledge on the payments architecture, setting up esockets and troubleshooting pinpads is required.
- To manage and resolve systemic problems which may involve higher-touch or support expertise for RCA.
- Advanced diagnosis and troubleshooting of connectivity and network issues in the lab.
- An Individual who has excellent written and oral communication skills and is able to prioritize and to multi-task work.
- Ability to work in a team and collaborate through direct communication, ticket notes, and documentation.
- Maintain a good healthy relationship with other cross-functional support teams within other areas of IT.
- Facilitate escalation of issues that cannot be completed within an agreed upon time frame and work with the SWAT team.
- Ability to adapt to changing procedures, environments and equipment in the QA space.
- Collaborative approach and open communication is a must.
- This Analyst role is part of the QA team and works closely with the team providing day to day support fixing issues that arise in the QA lab.
- They will be working on tickets created depending on the priority and criticality of the issue.
- This role is also responsible for maintaining the QA lab hardware inventory.
- To meet the continuously changing hardware requirement for testing this role will also be imaging and swapping the hardware like XE3 server, KC4 kitchen, 980 model POS etc.
- This role should also be checking on the health of the QA lab devices on a daily basis and resolve any foreseen issues.
- Ensure the QA lab devices are online in CMC (web service tool) to prevent any deployment delays.
- Work closely with the Aloha, SWAT, Payments and Network team for any support needed to fix the QA lab issues.
- Look for ways to improve the health of the lab and maintain a stable lab.
- May also be responsible for building up new physical labs as needs arise.
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