Product Analyst

The Product Analyst determines operational objectives by studying business functions, gathering information and evaluating output requirements. The position requires expert level data analytics ability to manipulate large amounts of data, analyze reports, and tell a story from the data. The position requires subject matter expertise in all our Payments business, planning and analysis functions. This role will include writing improved policies and procedures, working closely with the business teams and is a major contributor to the requirements specification deliverables. In addition, the PA will build strong analytic solutions, information support and insight in collaboration with cross-functional teams.

KEY RESPONSIBILITIES:

• Prepare tasks with clear and complete business requirements, involving business and IT to establish a viable marriage of requirements and technical solution
• Ensure that UI descriptions are included with the business requirements
• Assist IT in the refinement of technical requirements, minimizing them to the most efficient set of changes that still meets the needs of the business
• Source data as required to support the development of requirements and substantiate business cases
• Coordinate QA and UAT testing appropriately to ensure trouble free delivery of features and products
• Identify project sponsor for major projects
• Be familiar with all standardized project processes, and contribute input to the development of new ones
• Educate clients and internal team on new features, including creation of documentation
• Meet with clients as needed to understand requirements and offer possible solutions. Learn clients’ technical systems, software and current process for print and electronic communications or enrollment materials. Apply technology and product knowledge to address client needs.
• Occasionally travel to new and prospective large clients to plan and coordinate project activities
• Establish and track to project plans to accomplish project activities
• Issue project status alerts to project stakeholders as required
• Manage project risk with alternative plans as required. When key milestones are missed, marshal the team to keep the project on track.
• Write deployment notes that concisely describe the problem solved in language appropriate for the target audience
• Participate in pre-deployment meetings to briefly explain new features to internal users
• Write documentation of new or modified features and post it to the wiki for internal users, and when necessary create documentation suitable for passing along to the client
• Provide targeted training for more complex features to internal users in advance of deployment, and when necessary train them to in turn train the client
• Work with the internal training team to help them incorporate new features in long term training
• Provide assistance to internal users on pre and post deploy setup, activation, and use of new features, products, reports and output
• Write user/customer friendly problem resolution statements upon request
• Coordinate retrospectives at pre-established intervals, and make certain that continuous process improvements thus established are implemented and not glossed over or forgotten
• Keep Product Manager informed of activities, alerting of any issues promptly

PROFESSIONAL EXPERIENCE:

• Basic data manipulation and understanding skills, including ability to use text editors
• Ability to perform SQL database queries a plus
• Ability to understand and utilize web based applications for project management and client business to business applications
• Previous Customer Service experience preferred
• Strategic project management, business transformation and/or project leadership experience a plus
• Strong strategic thinker who is able to understand the organizational goals and can use technology, project management, and PMO leadership experience to reach these goals
• Experience leading mission-critical programs that involve significant business change and organizational transformation
• Experience with developing, implementing, and monitoring process improvement initiatives, project management frameworks and methodologies
• Experience with Agile, Scrum and Kanban development methodologies and related tools a plus
• Ability to identify and resolve/mitigate issues or risks associated with projects
• Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

• Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
• Exposure to other, non-Microsoft project management tools such as the Altassian suite of products (Jira, Confluence, etc…) a plus
• Experience in handling large data sets

Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saint Petersburg, FL: Reliably commute or planning to relocate before starting work (Preferred)

Work Location:

• One location

Work Remotely:

• No