What are the responsibilities and job description for the Assoc Rep, Member Services position at Molina Healthcare?
JOB DESCRIPTION
Job Summary
Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.
KNOWLEDGE/SKILLS/ABILITIES
Responds to incoming calls from members and providers excluding provider claims calls.
Accurately records all calls as applicable.
Achieves individual performance goals as it relates to call center objectives.
Assists callers with Web Portal registration and utilization.
Engages and collaborates with other departments as applicable.
JOB QUALIFICATIONS
Required Education
HS Diploma or equivalent combination of education and experience
Required Experience
0-1 year
Preferred Education
Associate degree or equivalent combination of education and experience
Preferred Experience
1-3 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Summary
Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.
KNOWLEDGE/SKILLS/ABILITIES
Responds to incoming calls from members and providers excluding provider claims calls.
Accurately records all calls as applicable.
Achieves individual performance goals as it relates to call center objectives.
Assists callers with Web Portal registration and utilization.
Engages and collaborates with other departments as applicable.
JOB QUALIFICATIONS
Required Education
HS Diploma or equivalent combination of education and experience
Required Experience
0-1 year
Preferred Education
Associate degree or equivalent combination of education and experience
Preferred Experience
1-3 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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