Admissions Coordinator

Admissions Coordinator 

POSITION SUMMARY 

The Admission Intake Coordinator (AIC) will receive referrals being made to facilities for SNF placement and  provide support to the admission teams and Patient Transition Liaisons to ensure admissions are received and  assessed in a timely manner. The AIC will run background checks, perform insurance eligibility verifications, and  enter information into the electronic medical records system to prepare the referral for admission to the facility 

ESSENTIAL RESPONSIBILITIES AND DUTIES 

To provide support to the Facility and Business Development Team 

• Receive incoming referrals from the PTL’s or facilities and complete:  
  • Insurance verification and eligibility 
  • Criminal Background checks
• Communicate information back to the Admissions Team related to screening results in a timely manner  and assist the Patient Transition Liaison in obtaining needed documentation/information related to  admission requirements or costs. 
• Obtain prior authorization from insurance companies, if required, prior to admission  • Enter referral information into IRM

Maintains Healthy Relationships and Uses Professional Conduct with Residents, Families, Visitors

• Is courteous and cooperative with residents, families, visitors, supervisors, and co-workers.
• Follows dress code, wears name tag, and limits personal phone calls.  
• Is courteous and cooperative with residents, families, visitors, supervisors, and co-workers.
• Always maintains resident and personnel confidentiality. Understands the need for complete privacy of  all health care data.  
• Abides by and promotes the Continuous Quality Improvement Program of Monarch Healthcare  Management. 

FACILITY COMPLIANCE 

• Maintains departmental records of each resident with original referral, admission papers, current  insurance, and financial information.  
• Attends meetings as directed to include departmental meetings, Quality Assurance meetings, etc. 
• Participates in inspections and audits of department as needed to maintain safety and sanitary  conditions.  
• Identifies areas of problem/needs through surveys and communicates these at QA&A committee  meetings.  
• Attends continuing education/in-services pertinent to your department.  
• Maintains and applies knowledge of current policies and procedures. Assists in policy and procedure  development as needed
• Promotes a highly positive workplace centered on strong customer service, inclusivity and ensuring staff  feel welcome and supported 

QUALIFICATIONS 

Education and Experience 

• High school diploma or equivalent.  
• Proficient computer skills and excellent time management is required. 

Preferred 

• Experience with health insurance, Medicare, Medical Assistance, and other health care plans is  preferred 
• Experience in healthcare, skilled nursing facility or assisted living community 

Required Skills and Abilities 

• Ability to effectively manage multiple tasks and pivot with sudden demands of your attention
• Resilience; ability to welcome constructive feedback, course correct and not take it personally
• Personability; ability to get along with all personality types and inspire trust with residents, staff, family
• High emotional intelligence (EQ) 
• Ability to actively listen, with the goal of understanding
• Ability to clearly speak and proficiently read and write in English
• Comfort in operating in ambiguous situations and with diverse populations
• Ability to thrive in an environment that is fast-paced and rapidly growing

PHYSICAL DEMANDS 

The physical demands described below are representative of those that an employee in this position would  encounter on the job. Reasonable accommodations may be made, when possible, to enable individuals with  disabilities to perform essential functions. 

Rarely = not a regular part of this job 

Occasionally = less than 1/3 of a shift 

Frequently = 1/3 to 2/3 of a shift 

Constantly = more than 2/3 of a shift 

= an essential part of the job regardless of frequency or duration  

Physical Activity 

Lifting Weight / Exerting Force: Rarely throughout the day will lift or exert force up to 50 lbs; Rarely up  to 100 lbs 

Standing and Walking: Frequently needed throughout the day (ability to be mobile around the facility  throughout the day) 

Sitting: Frequently sits throughout the day 

Using Hands: Constantly uses hands throughout the day 

Reaching: Frequently reaches throughout the day 

Climbing and/or Balancing: Rarely needs to climb or balance 

Stoop, Kneel, Crouch, Crawl: Occasionally needs to stoop, kneel, crouch or crawl Talking: Frequently needs ability to talk throughout the day 

Hearing: Constantly needs to hear and listen throughout the day 

Vision

This position requires the ability to use close-, distance-, peripheral-vision, depth perception and ability to  adjust focus