AMS/Product Support Specialist

Position Specifics:

Reports To:  Product Support Manager

Supervises:  None

FLSA Code:  Exempt

Purpose: 

Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment.  Works with all dealership departments to sell and support precision farming products to producers in their trade area.  

Responsibilities:

• Provides leadership across the organization for the sale of Precision Farming Products offered through John Deere
• Conducts preseason on-farm customer training and in-field start-ups and troubleshooting
• Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan
• Develops and delivers employee training for AMS products
• Manages the adoption of new technology and product offerings
• Manages dealership inventory processes for AMS products, customer follow-up processes, and customer satisfaction issues related to product line.
• Provides support for advanced customer training (including desktop software products) offered through John Deere
• Identifies and leads training opportunities for customer education programs involving AMS and host product solutions
• Serves as the internal and external dealership technical specialist relative to the entire AMS product line

Job Requirements:

• 1 years experience in an agriculture-related role
• Excellent driving record with a valid driver’s license (checked via insurance company)
• Knowledge of database software and computer application systems 
• Ability to work flexible hours
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to speak and write effectively one-on-one and within a group
• Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience

Summary:

Position requires self-motivated person driven to succeed.  Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business.  Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell.  Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement.  Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement.

Please note this position could have a one-year training period at our Monroe, WI location and then could potentially be transferred to another location within our northern stores.