Call Center Medical Assistant

About Monogram Health and Monogram Kidney Care Clinic

We deliver access to renal care for patients with kidney disease where it previously did not exist. We are dedicated to improving the well-being, quality of life and health outcomes for our patients. Monogram Kidney Care supports patients suffering from Chronic Kidney Disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Kidney Care uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression and seamless transitions to palliative care, dialysis and/or pre-emptive kidney transplant. We use in-home nurse visits and telemedicine to build meaningful relationships with our patients that drive positive behavior change and optimize our patients’ health outcomes.

Position: Medical Assistant, Telemedicine

Monogram Kidney Care is seeking experienced medical assistants committed to providing excellent patient experiences. The Medical Assistant (M.A.), Telemedicine, will be charged with pre-appointment preparation and facilitation of telemedicine appointments. This individual must be comfortable interfacing with patients via virtual platforms and assisting patients with the setup and use of our telemedicine platform. He or she will support patients and team members in accessing telehealth platforms, troubleshooting technical issues, and ensuring that our patients are met with compassion and competence as they are effectively connected to our telehealth service. This individual is a vital asset to the team who will ensure that our patients are able to receive the appropriate care and level of engagement needed with their providers.

Position Requirements

• The position will be located in the company’s Brentwood, TN office
• Experience in a practice environment that utilized telemedicine for appointments
• Electronic health record (HER) experience; Athena and Salesforce experience preferred
• Medical Assistant certification required
• Outstanding communication skills
• Goal-oriented with a strong attention to detail and follow through
• 2 years of college preferred

Roles and Responsibilities

• Scheduling patient appointments and follow-ups
• Greeting patients on video before visits
• Assessing video and telehealth readiness
• Obtaining necessary consents pre-visit
• Collecting and reviewing information needed to facilitate visit, including medical and lab records
• Verifying health insurance information
• Ensure that all scheduled visits are confirmed and that pre-appointment tasks are completed
• Proactively identify, track, and troubleshoot issues that may jeopardize a scheduled appointment from being completed
• Other duties as assigned

Benefits

• Competitive wage, commensurate with experience
• Opportunity to work in a dynamic, fast-paced and innovative care management company that is transforming the delivery of kidney care
• Comprehensive medical, dental, vision, and life insurance
• Flexible paid leave & vacation policy
• 401(k) plan with matching contributions

Job Type: Full-time

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Brentwood, TN 37027: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)
• Telemedicine: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: One location