Guest Care Specialist

Guest Sales Specialist

As a Monro Guest Sales Specialist, you are responsible for providing a superior Guest Sales experience and

assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth

of the business through strong sales presentations to our guest and product and service knowledge. You must be

comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

Responsibilities

• Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro

selling process.

• First point of contact for customers on the phone and in the store. Responsible for engaging customers,

scheduling appointments, building trust, understanding needs, communicating processes and timelines,

and presenting needed services following the Monro selling process. Responsible for the organization and

productivity of the service business through estimate and invoice transactions.

• Under the direction of management, assists in various aspects of customer care, work order completion

and register assistance, facility maintenance, and outside purchase ordering.

• This position is a secondary key carrier responsible for basic and detailed opening and closing

responsibilities.

• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with

the management team to react to customer service issues, customer complaints, and/or business

opportunities.

• Able to understand and effectively communicate all products and services Monro offers to customers.

• Partner with Management to produce a safe and health work environment that complies with all local,

state, and federal laws, as well as with company policies and procedures.

• Maintain an organized and neat customer waiting area.

• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.

• Valid Driver's License.

• One (1) year of sales experience needed.

• Strong verbal communication skills, able to accurately write sales work orders and effectively explain

services to customers.

• Strong problem-solving skills.

• Ability to work, Days, Evenings, Weekends, Holidays

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without

assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling,

twisting.

• Climb up and down ladders to retrieve and stock merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enter and locate information on computer.

• Safely operates a motor vehicle.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• New Britain, CT: Relocate before starting work (Required)

Work Location: In person