Guest care specialist

Monro Muffler / Brake

Guest Care Sales Specialist

Indian Trail ,

North Carolina

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Each Mr. Tire store is a vital link in the largest company-owned and operated automotive service chain in the United States.

We serve 4 million cars annually at over 1000 locations and are the nation’s fourth largest independent tire dealer. Our mission is to take care of our customers’ vehicles as if they were our own, providing the kind of convenience, service and value that we appreciate as customers.

Mr. Tire guarantees the lowest total price on tire purchases. Our leadership in the field of automotive service is the result of 30 years of innovation and hard work.

Beginning as a small group of tire stores in the Baltimore area, Mr. Tire now serves customers at locations throughout the Mid-Atlantic, Great Lakes, and Southeastern regions of the country.

Position Summary : You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires.

This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.

Duties & Responsibilities : Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.

Responsible for the organization and productivity of the service business through estimate and invoice transactions.Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Follow all policies and procedures related to cash, credit, check, refund and return policies.

Works with the management team to react to customer service issues, customer complaints, and / or business opportunities.

Able to understand and effectively communicate all products and services Monro offers to customers.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat customer waiting area.Other duties as assigned.Knowledge, Skills, and Abilities : High school diploma or equivalent required.

Valid Driver's License.One (1) year of sales experience needed.Preferred One (1) year of related experience in the automotive service environment.

Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.

Strong problem-solving skills.Physical Demands : Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enter and locate information on computer.Safely operates a motor vehicle.All your information will be kept confidential according to EEO guidelines.

Equal Opportunity EmployerYour next Destination!At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities.

Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Last updated : 2024-04-05