Office Clerk II, Registration and Records

Job Description:

Job Function:

Duties and Responsibilities:

• Responsible for working at the service window assisting students with all registration and graduation-related questions.
• Register students via phone, email and/or the dynamic form application.
• Process drop/add transactions for students and/or faculty.
• Process student-initiated withdrawals, including communication with necessary parties.
• Review and maintain prerequisite and wait listing information for courses.
• Process enrollment verifications.
• Process transcript requests, including checking for student holds and assisting students to find alternate sections when courses are closed.
• Responsible for entering data into the Banner computer system. Examples are, but not limited to: registration requests, drop/add data, course withdrawals, wait list registrations, name and address changes, verifications of enrollment and dual enrollment registration.
• Participate in answering the ACD line, a telephone group where all calls in the office are answered equally by clerical staff.
• These calls can be technical in nature and require staff to thoroughly understand registration policies and procedures and have a good understanding of College-wide policies.
• Process College Now (formerly Dual Enrollment) registrations.
• Process Workforce Development registrations.
• Assist with the creation and updating of the master schedule including room schedules, auditing, etc.
• Process course attendance.
• Respond to student and faculty emails.
• Process cross registration applications.
• Assist with tasks associated with graduation services.
• Responsible for additional tasks, as directed by the management staff of the Registration & Records Office.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Required Qualifications:

• Must currently hold the title of Office Clerk II OR be reachable on the Civil Service Eligibility list titled Office Clerk II OR meet the below minimum requirements for a provisional appointment, if offered;

  • MINIMUM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER:

    • (A) Graduation with an Associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR,

    • (B) Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience*; OR,

    • (C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

• Experience as a Teller, Cashier or Sales Clerk will not be considered appropriate experience for the purposes of these minimum qualifications.

NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

Preferred Qualifications:

• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Job Type: Full time

Hours: Monday - Friday, 8:45a to 4:45p

Salary: $38,638.57 with step increment at 6 months

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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Application Instructions:

The following documents MUST be submitted to be considered for this position:

1. Resume/CV
2. Cover Letter

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.