Associate Director - Housing Operations

University Student Housing (USH) at MSU, offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 18 active on-campus communities (Residence Halls and Apartments) which are the home of up to 6,500 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success.

Reporting to the Director, the Associate Director provides strategic leadership for the facilities maintenance and custodial arm of USH.

• Oversee and direct the USH Facilities Maintenance and Custodial Operations:
• Direct the planning of workforce needs for the custodial and facilities maintenance teams including training and development of staff; management and recommendation for budgets and financial resources; and recommendations for future operational efficiencies and improvements.
• Work with the Director to identify long- and short-term priorities and associated USH facilities budgetary planning to ensure properly maintained buildings and grounds, and to ensure adequate funding is available for capital projects.
• Ensure customer satisfaction by responding to and analyzing customer complaints, concerns and suggestions. Provides timely and appropriate follow through to ensure quality customer service to residents, tenants, and visitors.
• Ensure that systems are in place and are assessed regularly to provide the best experience for all residents and visitors. Systems to include: custodial and facilities maintenance operations, human resources, sustainability initiatives, and budgets/financial activities. Ensures compliance is being maintained in accordance with policies and procedures of associated systems.
• Conduct regular and thorough inspections to ensure housing facilities, transportation surfaces, and grounds are maintained at the expected level of quality, operation, and safety.
• Direct the administrative functions associated with managing the operations inclusive of policy creation and review, payroll, key inventory/access control, ad-hoc reporting in various applications, analyzing of data to assist with guiding directions of resources etc.
• Manage a variety of fiscal management activities including invoicing and billing for the areas, compliance with purchasing rules, regular reporting, inventory, contracting for services and equipment etc.
• Manage safety and security efforts related to facility operations such as Clery Reporting, the preventative maintenance program, work on various relevant campus committees, cameras, vandalism response etc.

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• Responsible for the direct supervision, training, and evaluation of 1 Custodial Supervisor II, 1 Maintenance Supervisor II, 1 Maintenance Coordinator, and the indirect supervision of 52 custodial team members, and a team of over 20 student/short term workers.
• Develops and encourages a team culture with expectations for open communication, mutual respect, professional growth, excellent customer service, accountability, safe operations and high quality of work.
• Oversee the training of hall and apartment live-on staff in the areas of facilities/maintenance emergency response.
• Act as Housing’s owner representative for large and small, new, renovation, or immediate projects across all USH facilities.
• Liaison between USH and University Facilities Management, Safety and Risk Management and other on campus departments to examine USH’s facility needs, residence hall maintenance, custodial, and ground concerns.
• Serve as contract manager and primary point of contact for various contracts related to facilities maintenance and custodial operations.
• Member of the housing leadership team and participate on the “Director on Call” rotation to manage through emergent situations; participate in policy review, maintenance, and ensuring compliance; and work on special projects throughout the year.
• Actively participate as a member of the team while performing other duties in support of the department’s mission.

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• Bozeman, MT: Relocate before starting work (Required)

Work Location: In person