Client Satisfaction Manager

Monteith Construction – Client Satisfaction Manager

About Us

As a commercial construction company in the Carolinas, our Purpose is to build exceptional buildings in a way that thrills our partners. We fully believe we cannot deliver exceptional projects without exceptional people. Whether building schools, hospitals, health centers, offices, or airports, we know that what we build in our community matters.

What You’ll Do at Monteith Construction

The purpose of this newly established position is to deliver best-in-class service to clients with buildings already in operation. Additionally, you will work to support project teams that are in the finishing punch list stage of the project.

You will be the main point of contact for all Punchlist or Warranty items for Monteith Construction. You will be responsible for all aspects of the warranty program, utilizing a cross-functional leadership style and working closely with internal teams and our partners. Below, you will find some of the duties that you will perform as our Punchlist and Warranty Manager.

• Oversee and provide support for the warranty claims process, from initiation to closeout.
• Ensure all punch list items are completed for Project Closeout.
• Oversee the warranty claims reporting by creating and maintaining a database of all claims.
• Conduct all Owner walkthroughs in preparation for project turnover.
• Complete all Warranty items. Address all warranty issues to ensure a high level of customer satisfaction, through timely and efficient resolution.
• Ensure Quality Control compliance to Building Codes and regulatory rules, scopes of work, specifications, product approvals, and company standards.

Experience You Should Have:

• Installation, or design background with strong customer service experience- there will be both hands-on and trade partner management of punch list items
• 3 years of experience in construction with an eye for detail
• Ability to work non-traditional hours
• Excellent organizational, Communication, leadership, and problem-solving skills
• Proficiency with Microsoft Office suite
• Experience with construction management software (Procore), a plus but not required
• Ability to travel across all four offices when necessary (Wilmington, Raleigh, Charleston, Myrtle Beach)

Required to Thrill at Monteith

• No Brilliant Jerks– At Monteith, we want collaborators and teammates. We can do more together than we can alone.
• WE before me – Construction is a team sport. No one can build a building by themselves and the small and everyday ways you contribute to your team matter.
• We trust your good judgment.– This is not a company where we like to micromanage.
• Passion Perseverance = Grit – Our job is to solve problems and deliver exceptional results to our trade partners, clients, and each other. This takes Grit.
• Panic Slowly.

What We Offer You

• Incredible Coworkers and Company Culture
• Competitive salary with unlimited growth opportunities
• Medical, dental, and vision coverage starting on Day 1
• 401(k) with company match
• Paid Time Off (PTO)
• Voluntary benefits including short-term disability, FSA, HSA

Diverse companies are better companies.

Monteith Construction understands that equity, inclusion, and diversity drive innovation. We want to make sure that anyone from any place feels that they can do their best work at our company. All forms of diversity are valued and valuable at Monteith Construction.