Scheduling Coordinator

Monterey Spine & Joint (MSJ) of Monterey, CA is looking to hire a detail-oriented and organized full-time Scheduler. Are you looking to gain customer service experience in an office setting? Would you like to work for a multi-specialty private practice that values its employees? Do you have the desire to be an integral part of a company that has a clear vision and believes in cohesive teamwork as well as be supported, coached, and fostered in your career growth? If so, please read on!

This entry-level office position earns a competitive wage of $18-$23/hour, depending on experience. We also offer great benefits and perks, including medical, dental, vision, life, disability, a 401(k) plan with company match, paid time off (PTO), paid holidays, birthday recognition, employee appreciation days, volunteer opportunities, educational assistance, company-provided uniforms, and employee referral bonuses up to $1,000. If this sounds like the right customer service opportunity in a medical office for you, apply today!

ABOUT MONTEREY SPINE & JOINT (MSJ)

MSJ provides a comprehensive array of musculoskeletal and neurosurgical care in the Monterey and Salinas regions of California. We are a multi-specialty private medical group that is committed to providing outstanding service to our surrounding communities. Being a private practice, we have the ability to make changes as needed to best suit our patient's needs. Care and concern for the patient are at the core of all we do. We consistently strive for excellence and provide the highest quality of care possible, with compassion for the patient and the patient's family always front and center.

Our staff is dedicated to treating each patient as a highly valued individual worthy of our best in personalized service. Without the quality work they do, we would fail. We are very proud and protective of what we have created and try every day to create a positive work environment and show our appreciation. If you love working hard, learning on a daily basis, improving your skillset, and caring deeply for patients, then you will love being part of our truly collaborative team!

A DAY IN THE LIFE OF A SCHEDULER

In this entry-level customer service position, you play a critical role in providing care to our patients by ensuring they are scheduled in a timely manner with their physician. You guide the patient through the process of coming in for first-time visits or follow-ups and walk them through the surgery scheduling process when necessary. After checking in patients, you obtain insurance authorizations and verify their coverage. You ensure all required radiology tests are received in the office prior to a patient's scheduled appointment and all other required documentation is available in the patient's chart.

By maintaining organization, you effectively communicate patient messages to each physician and ensure the proper handling of voicemail, incoming faxes, written messages, and referrals to meet the needs of each patient in a timely manner. You also maintain professional relationships and communication with physicians, co-workers, contractors, and outside facilities. By following established safety procedures, you use all equipment and materials in a safe and acceptable manner. You perform all your responsibilities while maintaining the strict confidentiality of our patients. Staying organized and helping others is what you love to do, and that is why you are perfect as our entry-level scheduler!

QUALIFICATIONS FOR A SCHEDULER

• High school diploma or equivalent
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to adjust tasks in accordance with changing deadlines, emergency calls and priorities
• Ability to demonstrate basic math skills
• Knowledge about efficient filing systems, office machines, and equipment
• Knowledge about basic computer systems, including Microsoft applications

Having knowledge about medical terminology is a plus but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management in a fast-paced environment? Do you have superb problem-solving abilities? Are you reliable and responsible? If so, you might just be perfect for this customer service position in a medical office!

WORK SCHEDULE FOR A SCHEDULER

This full-time entry-level customer service position works 8-hour shifts from Monday to Friday between the hours of 7:30AM-5:00PM

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this entry-level Scheduler job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!