CSEA Specialist

Position Overview

Under general supervision of Job and Family Services Supervisor, Job and Family Services Manager or higher level administrator, responsible for duties required of a CSEA Enforcement or Legal Division caseworker, perform all requisite child support casework functions and participate as first-contact customer resolution specialist. Perform material and substantial duties of classification more than 50% of the time.

Summary of Job Duties

Perform all requisite child support casework functions; answer inbound calls and make outbound calls from and to customers in call center environment or other customer service/office environment; participate as first contact-customer resolution specialist; verify accuracy of and update financial data contained within CSEA computer system (SETS); update SETS with correct information pertaining to court ordered child, medical and/or spousal support; review and manage SETS alerts; process incoming and outgoing mail; make and accept referrals from all child support areas; perform functions associated with managing and working state and local reports; make outgoing phone calls to customers, employers, financial entities, etc.; perform all functions and requirements associated with individual walk-in customers.
Develop and maintain complete and accurate child support case files; refer customers to other government or private agencies as appropriate; prepare required reports; compute over or under payments; report findings and amounts of improper payments; make referrals to investigative-recovery unit; prepare notification letters to recipients of suspension, addition, reduction or termination of child support; prepare documents when necessary to refer client to another unit.
Attend hearings; prepare summaries; process corrections; answer routine inquiries; make referrals to attorneys; cooperate with law enforcement, judicial and governmental officials and agencies; maintain investigative records and prepare reports on findings; make recommendations; attend conferences/training programs; assist fellow workers. Perform other duties as assigned.

Minimum Qualifications and Requirements

B.A. or B.S. in social services, human services, liberal arts or business related field – OR – Associates Degree in social services, human services, liberal arts or business related field plus 3 yrs. minimum CSEA experience as Account Clerk I or equivalent classification from another CSEA – OR – alternative, equivalent evidence of the Minimum Class Requirements. (Other Evidences May Be Substituted)