Credit Controller

Credit Controller

Job Summary

NL Credit Controller is accountable for the monitoring and collection of their assigned accounts and maximizing collection efforts to improve cash flow.

CORE RESPONSIBILITIES

• Ensuring customers pay amounts owed to the company on the due date, including speedy resolution of any queries. Partner with Sales, Billing and Accounts Receivable to resolve payment disputes.
• Payment requests done by phone, email, statements and dunning letters.
• To ensure compliance with the company credit policy and business processes.
• To ensure that all queries/uncollectible amounts have disputes logged within the main frame system (Oracle EBS).
• Monitor incoming emails.
• Receive Credit Control calls via Talk desk, resolve client requests/queries where possible.
• Log all promises to pay in the mainframe system (Oracle EBS) on receipt of remittances.
• Ensure that all Service Cloud incidents are actioned and closed on a daily basis.
• Carry out full reconciliations on ledger accounts, including matching all invoices to third party portals.
• Chase for remittances for all unapplied cash receipts.
• Minimum of 25 calls per day to clients with overdue balances.
• Whilst speaking to clients chasing overdue amounts, be proactive and confirm receipt/payment dates for invoices due for payment soon.
• Ensure that all performance targets are met and help roll up commentary and cash forecasts.
• Prepare collection report(s) for Management as needed.
• To identify and recommend opportunities for improvement in existing procedures and processes consistent with company policies and procedures.
• To provide support and data analysis for special projects as and when required.
• To perform other duties within the department as required/assigned by Management.

KNOWLEDGE, SKILLS AND ABILITIES

• 5 yrs. experience in accounting/credit management
• Proficient in Excel, PowerPoint and Google
• Fluent in French & English, written & Spoken
• Strong communication, negotiation skills and customer service skills are imperative
• Must be detail oriented and self-driven.
• Ability to facilitate scheduled deadlines and manage multiple accounts
• Solid working knowledge of a Finance background

IDEAL CHARACTERISTICS

• Optimistic Energetic
• Collaborative
• Customer Focused
• Detailed
• Performs well under pressure.
• Analytical

DEVELOPMENT GOALS

• Drive to 100% client satisfaction, gain a working relationship with all clients, work with other teams within Mood to make the customers experience professional and a smooth process
• Identify and implement methods and processes to improve performance and reduce costs.

AREAS OF MEASUREMENT

• Reach collection targets
• Talk desk - achieve daily call volume
• Service Cloud & Email - Ensure all open emails/incidents are actioned and closed daily