What are the responsibilities and job description for the Call Center Customer Service Representative position at Moonlight Makers Marketing?
We are seeking a dedicated and customer-focused individual to join our team as a Call Center Customer Service Assistant. The successful candidate will be responsible for handling inbound customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.
Responsibilities:
Inbound Calls: Answering incoming customer calls promptly and professionally, addressing inquiries, and providing information about products or services.
Customer Assistance: Assist customers in navigating our products or services, providing guidance, and offering solutions to enhance their overall experience.
Documentation: Accurately and thoroughly document customer interactions, issues, and resolutions in the company's database.
Quality Assurance: Adhere to established call center protocols and quality standards to ensure consistent and high-quality customer service.
Team Collaboration: Work collaboratively with team members and other departments to share insights, resolve complex issues, and contribute to continuous improvement.
Customer Feedback: Proactively seek customer feedback and escalate unresolved issues to appropriate channels for further investigation and resolution.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and composed in high-pressure situations.
Proficient in using customer service software and databases.
A positive attitude and a commitment to providing exceptional customer service.
Flexibility to work in a fast-paced and dynamic environment.
Responsibilities:
Inbound Calls: Answering incoming customer calls promptly and professionally, addressing inquiries, and providing information about products or services.
Customer Assistance: Assist customers in navigating our products or services, providing guidance, and offering solutions to enhance their overall experience.
Documentation: Accurately and thoroughly document customer interactions, issues, and resolutions in the company's database.
Quality Assurance: Adhere to established call center protocols and quality standards to ensure consistent and high-quality customer service.
Team Collaboration: Work collaboratively with team members and other departments to share insights, resolve complex issues, and contribute to continuous improvement.
Customer Feedback: Proactively seek customer feedback and escalate unresolved issues to appropriate channels for further investigation and resolution.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and composed in high-pressure situations.
Proficient in using customer service software and databases.
A positive attitude and a commitment to providing exceptional customer service.
Flexibility to work in a fast-paced and dynamic environment.
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