Director, Memberships + Annual Giving

Description

Why MoPOP?

We’re really glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility

Our mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities. A nonprofit grounded in five core values open arms, creative exchanges, light bulb moments, pursuing excellence, and excitement MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional -isms, as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.

Position Summary:

MoPOP is seeking an innovative and community centered leader to join our philanthropy team! Partnering closely with CEO Michele Y. Smith, the Director of Memberships and Annual Giving plays a keen role in developing robust strategies, deepening meaningful engagement, and cultivating extraordinary member and donor experiences. The DMA is responsible for leading a team to implement the membership and annual giving programs, including the development of segmentation strategies, renewals and acquisitions, and robust stewardship activities. A strong connector and people leader, the Director recognizes trends, evaluates often, and seeks to leverage data to support their strategies and decisions. The Director is critical to further develop MoPOP’s culture of philanthropy and growing the next generation of support to the study of pop culture.

Work Schedule:  Monday - Friday, at least 3 days on site.  This role requires some evening and weekend hours and travel in the Seattle Metro Area.

Essential Job Duties (additional duties as assigned):

• Lead the team responsible for executing annual giving and membership programs which includes oversight of renewals, acquisitions and consistent communication via newsletters, appeals, invitations, and mailings.
• Provide leadership, coaching, feedback, and performance monitoring to assigned team members.
• Drive increased lifetime value and commitment to MoPOP by setting and achieving revenue and strategic goals for membership and annual giving.
• Develop strategies to strengthen and grow audience and engagement leveraging consistent data points and key performance metrics to track towards goals.
• Develop innovative annual giving experiences and packages to prospects on the impact of their gift to the MoPOP community.
• Utilize data and metrics to develop micro-strategies and campaigns aimed at generating interest and showcasing marquee experiences.
• Partner with Marketing to elevate market research and survey programs to enhance donor and member growth and retention.
• Strategize impact stories, donor messaging around difficult decisions/content, and engaging in healthy and proactive DEIA conversations with members and donors.
• Leverage the moves management process to collaborate with internal philanthropy leaders in building a robust pipeline for mid-level upgrades, major gifts, and planned giving.
• Support CEO and VP of Philanthropy in engaging the board of directors, community members, and connections.
• Planning and participation in member and donor events requiring evening and weekend hours to cultivate and steward MoPOP community members.
• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.
• Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.

Preferred/Desired Qualifications:

• Demonstrated success in growing membership and annual fund programs with sustainable and innovative member and donor engagement experiences.
• At least three (3) years’ experience managing and growing a layered team of fundraisers and membership services staff.
• Demonstrated experiences in assessing market research, analytics, and data modeling with emphasis on interpreting data for financial modeling, reporting, and strategy development.
• Successful optimization of CRM/donor management databases tools. Experiences with Tessitura are a bonus!
• Keen decision-making and problem-solving skills ability to intake and analyze information quickly to optimize performance mid-campaign.
• Ability to train and communicate internal groups on the importance of a culture of philanthropy.
• Excellent communication and collaboration skills.
• Proven ability to provide effective customer service for internal and external groups.
• Must be detail-oriented, with strong organizational skills to manage a continuous workflow in a high volume, multi-tasking environment.
• Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people.

Benefits

This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 2-7 Floating Holidays dependent on hire date, 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

Please email jobs@mopop.org if you need reasonable accommodations during the application or hiring process.

Qualifications

Salary : $120,000