FOH Manager

Manager

REPORTS TO: General Managers,Assistant General Managers, Owners

KEY RELATIONSHIPS:

Internal: Servers, Bartenders, Busser, Chef, Line Cooks, and Brewers

External: Guests

JOB PROFILE:

Responsible for the entire restaurant, key customer interactions, supporting the culture, educating and training staff while providing the highest standards of More Brewing Co. service to the guests.

JOB DESCRIPTION:

The primary role of the FOH Manager is to execute on ownership's vision for the More Brewing Co brand experience. They are responsible for the day-to-day operations of the Brewery (FOH & BOH) as well as driving herald for the More Brewing Co brand.

Through self initiative and interactions with guests at the brewery, the FOH Manager will be successful by creating a beer-centric, respectful and professional environment that highlights our high-quality products and people. This position is important to drive staff culture and ensure brand continuity throughout an overall positive customer experience.

KEYS TO SUCCESS:

Having the right product and product levels. Keeping the tap room clean, neat and organized. Develop the right staff through best hiring practices, training of the team and steps of accountability.

Additional responsibilities include, but are not limited to the following:

Operations

• Day-to-day operations of the Tasting Room. Above all, leading by example.

• Following up with other Managers in order to maintain beer, liquor and other inventories. Use of Amazon, US Foods, Trimark, Restaurant Depot, etc.

• Updating beer and food menus.

• Setting and managing staff schedules for Servers, Food Runners, Bussers and Hosts. Hot Schedules, Whatsapp, Toast, onboarding paperwork and benefits.

• Maintaining a clean and safe environment through follow up with Lead Server. On going side work and EOD closing tasks to set the AM team up for success.

• Following up with Expo to ensure the area is clean, neat and organized for the next shift.

• Proactively identifying and resolving maintenance issues. Following up with GM on items that need repair.

• Tracking and reporting of sales and marketing activities to the GM and Owners.

• Developing Standard Operating Procedures (open, close, tour, maintenance, other tasks) alongside the GM and brewers.

• Working closely with the Marketing and Sales Departments.

• Keeping accurate inventory of all merch items.

• Generating content intended for social media.

Leadership

• Recognizing the best talent to join our teams and taking measures to keep them engaged and excited to be part of the More Family.

• Disciplinary duties, up to and including staff termination.

• Clearly communicating policies and company updates to staff. Effectively communicating with the team is of paramount importance.

• Maintaining a Beer Education program with the General Manager that empowers staff to deliver an enhanced guest experience.

• Coordinating and driving daily pre-shifts; regular staff meetings. Following up and checking for understanding by asking for a paraphrase, role playing scenarios and asking engaging questions.

• Supervising shift leads to ensure brand messaging is consistent and accurate.

• Creating and fostering an inclusive, respectful work environment. Following up with your team on a daily basis. Encouraging feedback, learning about them on a personal level, figuring out what motivates them and ensuring they have a voice and are feeling heard.

Customer Experience

• Work on the floor, talking with customers and helping with service as needed. During peak service hours, you are expected to be on the floor with your team.

• Act as the public point of contact for guest issues and feedback. Discern ways to find resolutions for any guest concerns. It is important to find the best ways to take care of our customers. We want to go above and beyond for every customer, especially ones that have had a negative experience.

• Reaching out to guests that have had a negative experience. From time to time, you will be asked from our Operations Manager to reach out to guests that have had a negative experience.

• Collaborate on activities that drive visitation and revenue.

• Respond to relevant email, social media, phone inquiries and potential events.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. More Brewing Co. is a team and a family, and as a team and family, we must help each other to be successful. More Brewing Co. Employees will be required to perform any other job-related duties that will benefit the guest experience and also required to be a team player by assisting with service at all times. At More Brewing Co. we believe this is the best way to ensure stellar service. This is not a stuffy service place but we will be on point and we will be precise.

NOTE: Due to the nature of the hospitality business operating 24 hours a day, seven days a week, no set work schedule is guaranteed. Schedules are subject to modification based on business volume and demand.

Job Type: Full-time

Pay: $40,000.00 - $42,500.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Application Question(s):

• Are you currently Manager Serv Safe certified?
• Are you a certified beer server or Cicerone?

Work Location: In person

Salary : $40,000 - $42,500