POSITION SUMMARY:
Market Business Service Officers (MBSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Market Business Service Officer (MBSO) will work closely with the Market Management team to lead and supervise all service and business functions across the Market. This includes the management of the Business Service Officers and Service Managers within the Complex. The Market Business Service Officer is responsible for leading and driving the Firm’s key strategic initiatives, contributing to a strong complex culture, development of employees, ensuring a high level of client service, and general oversight of operational processes. The MBSO keeps the Market Management team and Regional Business Service team informed of significant matters and must determine when escalation is necessary.
DUTIES and RESPONSIBILITIES:
Leadership and Supervision
Communication and Relationship Building
Operational Oversight
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
Knowledge/Skills
Reports to:
Direct reports:
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
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